Quality Performance Lead- Dedicated Client

Gallagher•Lower Allen Township, PA

10d•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview We are seeking a dedicated Quality Performance Lead to lead auditing, training, and continuous improvement initiatives for our General Liability and Auto Claims team on a national level. This role will ensure quality file handling, regulatory compliance, and technical accuracy, particularly on high-severity and complex exposures claims. The ideal candidate will have deep claims expertise, a passion for training and development, and a strong commitment to excellence. This role is 100% remote.

Requirements

Bachelor's degree
7 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software.
Strong leadership skills and project management skills
Ability to professionally interact with all levels of claims management
Solid analytical abilities
Must have professional communication and presentation skills

Nice To Haves

Previous auditing experience in addition to extensive liability claims background and strong process management skills.

Responsibilities

Dedicated to offering exclusive customer care services to meet needs of client base, specializing in auto, general liability, and carrier claims.
Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
Accountabilities include; oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program