Quality Outreach Coordinator (PFK)

Nationwide Children's Hospital•Columbus, OH

About The Position

Overview: Monday - Friday, 8 a.m. - 5 p.m. Full-Time, Benefits Eligible Job Description Summary: Screens for healthcare needs and connects to related programs and resources. Interacts daily primarily via telephone and electronic communication. Job Description: Essential Functions: Initiates telephone contact and completes a health risk assessment. Escalates complex or urgent needs to a supervisor. Connects patients to the right program once needs are identified. Develops individualized self-management skills to patients and families through education and resource provision. Provides organization of electronic communication related to survey results of the health risk assessment. Documents within the electronic medical record. Participates in orientation and continuing education of staff and students as appropriate. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet" The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.

Requirements

High School diploma, required.
Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact.
Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams).
Ability to work within a multidiscipline matrix.
Ability to relate to diverse age and demographic backgrounds.
Basic knowledge of healthcare terminology.

Nice To Haves

Background in health care, public health, or related clinical field, preferred.
Experience working in healthcare in a patient facing role, preferred.

Responsibilities

Initiates telephone contact and completes a health risk assessment.
Escalates complex or urgent needs to a supervisor.
Connects patients to the right program once needs are identified.
Develops individualized self-management skills to patients and families through education and resource provision.
Provides organization of electronic communication related to survey results of the health risk assessment.
Documents within the electronic medical record.
Participates in orientation and continuing education of staff and students as appropriate.