Quality Manager

Mueller Water Products • Chattanooga, TN

34d

About The Position

As a Quality Manager you will ensure that the products and services are fit for purpose, are consistent and meet both external and internal requirements. This includes legal compliance and customer expectations. In this role you coordinate the activities required to meet these quality standards. Monitor and advise on the performance of the process management system, producing data and report on performance, measuring against set standards. This position will work closely with suppliers, employees at all levels, customers, and third-party auditors. Continuous Improvement is to be a central approach to all aspects of this position.

Requirements

• Bachelor’s degree in Engineering, Business or related field or the equivalent combination of education and experience required
• 8-10 years progressive experience in Quality or related areas including a minimum of 5 years supervisory experience required
• Experience with standards and procedures required to achieve and maintain industry quality certifications (i.e., ISO 9001, IATF 16949, etc.)
• Experience with mid volume/high mix electronics assembly
• Knowledge of multiple problem-solving methods (i.e., 5-Why, Ishikawa, Six Sigma, Statistical Process Control, Design of Experiment, etc.)
• Knowledge of gauging and test methods.
• Experience with external customer and supplier relationships required
• Strong verbal, written, analytical and interpersonal skills
• Ability to organize, manage and control workflow and ability to meet deadlines

Responsibilities

• Plans and directs the supervision of the employees and activities of all Quality Department personnel (Quality Assurance and Advanced Quality Planning) to ensure prompt and accurate response to quality issues, always maintaining open communication and professionalism with other departments for maximum efficiency. Including creating and maintaining FMEAs, control plans, and SPC planning for new product launches.
• Confers with other members of management personnel, subordinate members of supervision, and general workforce to establish and follow production and quality control standards, develop budgets and cost control measures.
• Ensures implementation of agreed corrective and preventive actions and escalates to senior management if commitments are not fulfilled.
• Prepares quality reports (ppm, COQ, etc.) by collecting, analyzing and summarizing data
• Serves as the liaison between the company and customers for resolution of quality problems and overall goodwill.
• Supports the Engineering Department by actively participating APQP, DFM, new product launches, and engineering change requests.
• Supports the Manufacturing and Shipping departments by providing auditing resources on the production floor to assist with quality issues, gauge and fixture control and maintenance, work instructions, etc.
• Responsible for facility-wide employee training in Quality tools.
• Oversee the review and analysis of production, quality, maintenance, and other appropriate operational reports to determine causes of nonconformity with product specifications and/or operational or production problems.
• Manages the handling of customer complaints and ensures all appropriate corrective actions are taken and followed through to completion.
• Recommends and takes corrective action in compliance with quality audits, issues, etc.
• Represents the voice of the customer. This includes setting quality objectives and related training and corrective and preventive actions
• Must be knowledgeable in the effective use of Operational Excellence tools and concepts to assist in process improvements internally and externally at our customers/suppliers. Serve as an active participant in OPEX programs that promote continuous improvement.
• Collaborates with Materials Management, Warranty, and other critical cross functions to achieve plant objectives.

Benefits

• Mueller offers an excellent salary and benefits package.
• Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level