Quality Manager

Aptiv•Warwick, RI

About The Position

Quality Leadership & Management Lead and manage the entire quality function at the plant level, guiding the team to meet all internal and external quality processes and procedures. Manage all departmental resources to ensure the team has the adequate capacity and capability to meet business needs and quality standards. Guide, coach, and hold the quality team accountable for their performance, fostering a culture of ownership and continuous improvement. Set and manage departmental objectives and KPIs for the quality team, reporting on performance and identifying required actions to achieve targets. Lead plant activities to achieve excellence towards VOC, Customer Scorecards, Cost of Poor Quality and Warranty Management. Develop, implement, and maintain quality standards, documentation, and procedures across all manufacturing operations. Chair regular quality review meetings with representatives from appropriate departments to analyze metrics and drive continuous improvement. Ensure all quality activities are conducted in compliance with established health, safety, and environmental policies. Process & Customer Quality Serve as the first point of escalation for all customer quality issues , acting as the primary liaison between the plant and the customer to ensure a rapid and effective response. Champion and drive a culture of continuous quality improvement across the entire plant. Oversee all problem-solving activities, utilizing structured methodologies like the 8D process to perform root cause analysis and implement robust corrective actions. Collaborate with the Supplier Quality Assurance function to effectively reduce the impact of non-conforming supplier materials on production quality. Oversee and support the deployment of core quality processes and tools, including PPAP, APQP, PFMEA, PCP , and SPC . Conduct risk assessments of processes and tasks to proactively identify and mitigate potential quality issues.

Requirements

Bachelor’s degree in Electrical Engineering or a related technical field.
3+ years of experience as an automotive plant quality manager
Proven experience in leading problem-solving activities and applying quality tools ( 8D, SPC, MSA, FMEA, etc. ).
Strong understanding and experience with Quality Management Systems ( IATF 16949 and customer specific requirements).
Excellent problem-solving skills with a strong ability to perform root cause analysis and implement corrective actions.
Strong communication and interpersonal skills to effectively interface with customers and internal teams.
Ability to prioritize tasks, manage multiple customer requirements, and deliver results in a fast-paced environment.
100% fluency in business English is required
Must be proficient in Microsoft Powerpoint and Excel
Proficiency in quality-related software and tools (e.g., Minitab, statistical analysis software)

Nice To Haves

Toyota Production System (TPS) or Lean, or WCM
IATF Lead Auditor
VDA 6.3 Quality Auditor

Responsibilities

Lead and manage the entire quality function at the plant level.
Manage departmental resources to ensure adequate capacity and capability.
Guide, coach, and hold the quality team accountable.
Set and manage departmental objectives and KPIs.
Lead plant activities to achieve excellence in VOC, Customer Scorecards, Cost of Poor Quality, and Warranty Management.
Develop, implement, and maintain quality standards, documentation, and procedures.
Chair quality review meetings.
Ensure compliance with health, safety, and environmental policies.
Serve as the first point of escalation for customer quality issues.
Champion a culture of continuous quality improvement.
Oversee problem-solving activities using methodologies like the 8D process.
Collaborate with Supplier Quality Assurance.
Oversee and support the deployment of core quality processes and tools.
Conduct risk assessments to mitigate potential quality issues.