Quality Manager (Manuf. Exp. strongly preferred)

B&W Operating LLC•Guilford, CT

1d•Onsite

About The Position

The Quality Manager will deliver measurable and sustainable results by leading the quality department(s), responsible and accountable for site quality performance in Guilford, CT. The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes.

Requirements

Strong leadership and management skills
Familiar in company and industry quality standards and processes
Excellent interpersonal, oral, written communication skills
In-depth knowledge of market trends and conditions
Able to positively influence others
Knowledge and expertise in business analysis, process improvement, and project management
Bachelor’s degree with an emphasis in manufacturing, engineering, quality management
Minimum of 5 years quality and / or process improvement experience preferred
Previous ISO 9001 or equivalent experience preferred; other standards a plus
Experience professionally working with customers preferred
Experience with internal auditing and representation of company for external customer audits preferred
Six Sigma training preferred
Printing experience preferred

Responsibilities

Drive quality expectations process throughout the business through “hands-on” support
Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, ISO, and QMS as we align across multiple facilities
Own the future ISO Program at the Guilford site
Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
Manages QA staff to effectively increase the quality of our products
Collaborates on the transfer of work from facilities to proactively mitigate quality risks
Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes
Facilitates root cause analysis of both internal and external issues
Coordinates actions for quality-related credits including approvals and associated actions with stakeholders across the business
Coach and champion functions to identify and implement opportunities to improve program and process effectiveness
Monitor progress of key initiatives to check if changes yield desirable results
Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders
Act as a technical expert, coach and train other team members in problem solving and risk mitigation
Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
Collaboration with Quality Managers from other locations on companywide projects
Create value stream and/or process maps to help standardize process and workflow where necessary