Quality Manager

Novolex • Chelmsford, MA

20h • Onsite

About The Position

The Quality Manager is responsible for supervising and coordinating all quality-related activities at the Chelmsford plant to ensure that products meet internal standards, customer expectations and regulatory requirements. The Quality Manager publishes data and reports regarding company performance against set indicators and is responsible for providing training, tools and techniques to enable others to achieve quality objectives. This individual also leads the quality audit team to ensure that the facility is in full compliance. Our product is our livelihood. We must ensure that our product is of the highest quality. Every employee plays a part in quality. Employees must follow all Good Manufacturing Practices while in production areas, adhere to all GFSI standards policies and procedures relating to product Safety, Quality and Legality, and adhere to and enforce procedures relating to Food Defense and HACCP.

Requirements

• Bachelor’s degree in science or business and 3-5 years of related work experience.
• Demonstrated computer literacy with knowledge of word processing and spreadsheet software.
• Superior problem-solving skills and the ability to prioritize, organize and manage time effectively.
• Ability to function under pressure and to prioritize numerous tasks with conflicting deadlines.
• Strong interpersonal and problem-solving skills.
• Flexibility to work non-traditional business hours as needed; this facility currently operates 24/5 with occasional weekend staffing due to customer demand. Quality presence in the facility during non-traditional business hours may be required on occasion for training, meetings and incident investigations.
• This position requires standing, walking, bending, stooping, reaching, pushing, pulling, climbing and occasional lifting up to 30 lbs.
• Must be comfortable working in a typical manufacturing environment with seasonal heat/cold and sound related to machine operation as well as maintenance and facility repair activities.
• Must be able to wear appropriate personal protective equipment (PPE) as required by the task at hand.

Nice To Haves

• Experience in plastics is a plus
• Bilingual (Spanish) preferred

Responsibilities

• Demonstrate a safety-first mindset in all situations.
• Provide leadership and direction for achieving quality improvement by interpreting policy, recommending strategies, organizing resources, and assisting leadership in the development and implementation of improvement plans.
• Plan and execute quality activities to ensure the plant achieves and maintains successful audit status.
• Establish predictive maintenance coordination through product measurement and monitoring.
• Maintain and update product and packaging specifications.
• Work with purchasing staff to establish quality requirements from external suppliers.
• Ensure compliance with national and international standards and legislation.
• Identify quality-related training needs. Define and document quality procedures.
• Set up and maintain controls and documentation.
• Collect and analyze performance data against defined parameters.
• Ensure that tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
• Maintain a working knowledge of government and industry quality assurance codes and standards, including food safety.
• Manage Quality staff and ensure compliance with systems and procedures.
• Manage customer complaints and required internal/external communications, documentation and complete reconciliation of issues; follow up with resolution of root cause analysis and corrective actions.
• Work with customer and third-party auditors to ensure the execution of corrective action and compliance with customers' specifications.
• Reduce scrap through focused process development.

Benefits

• Comprehensive and competitive benefits that include medical, dental and vision insurance.
• A variety of other well-being resources focused on mental, physical and financial health.
• Constant opportunities for advancement.
• Skills development to advanced education programs.
• Training and development programs and courses available through MyLearning.
• Company and industry training curricula.
• Support for formal education through the Tuition Reimbursement Program (Non-Union).
• A Learning Management System that supports and enhances employee skills at all levels of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees