Quality Manager - Service Quality
About The Position
Your responsibilities will include: Ensure effective Service Quality Engineering support for product development, sustaining engineering, and post-market activities. Support management of service-related investigations, NCEPs, and CAPAs, ensuring timely, high-quality root cause analysis and corrective actions. Partner closely with Service Development Engineering, Design Quality, Field Service, and Divisional Quality teams. Ensure Service Quality perspectives are represented in design reviews, change control, and post-market discussions. Collaborate with the Sr Quality Manager - Service Quality Engineering to align priorities, balance workload, and scale support across divisions. Partner with the Sr Quality Manager - Business Process / I&S Steward to strengthen integration between product-specific service quality and global service processes. Process Maturity & Continuous Improvement Support initiatives to mature Service Quality Engineering processes, tools, and metrics. Support audit readiness and compliance for service-related quality processes. Manage, coach, and develop a team of 3-5 Service Quality Engineers. Build technical capability and quality mindset across the team through coaching, feedback, and development planning. Support hiring, onboarding, and performance management to ensure the team has the right skills and capacity.
Requirements
- Bachelor's degree in Engineering, Quality, or a related technical discipline.
- Minimum of 7 years of experience in Quality Engineering, Service Quality, or Product Quality within a regulated industry (medical device preferred).
- Minimum of 2 years of people leadership experience, managing technical or quality engineering teams.
- Strong working knowledge of Quality Systems and regulations (FDA QSR, ISO 13485, ISO 14971).
- Experience with investigations, NCEPs, and CAPAs.
- Demonstrated ability to lead in a matrixed, cross-functional environment.
Nice To Haves
- Master's degree in Engineering, Quality, or related technical discipline.
- Experience working in Capital Equipment, Service or Operations Quality in Medical Device industry
- Strong track record of collaboration across global or multi-divisional organizations.
- Skilled in quality data analytics.
- Proficient in SAP, PLM, or related enterprise quality systems.
Responsibilities
- Ensure effective Service Quality Engineering support for product development, sustaining engineering, and post-market activities.
- Support management of service-related investigations, NCEPs, and CAPAs, ensuring timely, high-quality root cause analysis and corrective actions.
- Partner closely with Service Development Engineering, Design Quality, Field Service, and Divisional Quality teams.
- Ensure Service Quality perspectives are represented in design reviews, change control, and post-market discussions.
- Collaborate with the Sr Quality Manager - Service Quality Engineering to align priorities, balance workload, and scale support across divisions.
- Partner with the Sr Quality Manager - Business Process / I&S Steward to strengthen integration between product-specific service quality and global service processes.
- Support initiatives to mature Service Quality Engineering processes, tools, and metrics.
- Support audit readiness and compliance for service-related quality processes.
- Manage, coach, and develop a team of 3-5 Service Quality Engineers.
- Build technical capability and quality mindset across the team through coaching, feedback, and development planning.
- Support hiring, onboarding, and performance management to ensure the team has the right skills and capacity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
