Quality Management Support Specialist (Secret Clearance Required)

American Technology Solutions International Corp. (ATSI)•Crane, IN

22d

About The Position

We are seeking a Quality Management Support Specialist to provide comprehensive quality management services in alignment with the requirements of NSWC Crane and ISO 9001:2015 standards. This role involves supporting the Quality Focal Point (QFP) and associated Division Head by driving quality improvements, managing documentation, supporting training, and participating in continuous improvement initiatives. The ideal candidate will possess a strong foundation in ISO 9001 principles, exceptional organizational and communication skills, and the ability to handle diverse quality management responsibilities effectively. If you’re passionate about advancing quality initiatives and have the drive to excel, this role offers an excellent pathway to career growth within quality management.

Requirements

Foundational knowledge of ISO 9001:2015 and a willingness to learn and grow within the quality management domain.
Bachelor’s degree in Quality Management, Business Administration, or a related field (or equivalent experience).
Experience with document management systems, quality metrics, and continuous improvement processes.
Strong written and verbal communication skills with an ability to convey technical information clearly.
Proficiency in using quality management software tools like CAMS and other document tracking systems.
Secret level DoD Clearance.

Nice To Haves

Demonstrated experience with ISO 9001 Lead Auditor training and certification is preferred.
Self-starter with a proactive, engaged approach to learning and development.
Dependable and capable of independently managing quality management responsibilities after 18 months.
Eager to establish a career within a dynamic quality-focused environment.

Responsibilities

Support the implementation and maintenance of the organization’s Quality Management System (QMS).
Achieve NSWC Crane QFP certification within 18 months of appointment through provided training and experiential learning.
Assist in developing and maintaining the organization's Quality Plan, ensuring alignment with ISO 9001:2015 standards.
Provide assistance in internal evaluations, audits, and continuous improvement events.
Develop, manage, and control quality documents, including operating procedures, process documents, controlled documents, and audit reports.
Serve as a documentation custodian or support documentation management functions.
Manage lifecycle records, including identification, storage, and tracking, ensuring compliance with formal documentation standards.
Attend, document, and provide administrative support for Continuous Improvement (CI) meetings and initiatives.
Use tools such as the Crane Action Management System (CAMS) to document, track, and report improvement efforts.
Support process enhancement through statistical techniques, root cause analysis, and performance reporting.
Develop, track, and report on quality metrics to measure internal operations and program effectiveness.
Support the organization’s risk management program by identifying, managing, and mitigating risks.
Facilitate risk-based thinking and assist with strategic risk management boards and activities.
Actively participate in corporate quality forums, initiatives, and training sessions.
Communicate effectively across multiple organizational levels, including quality leadership, stakeholders, and employees.
Represent quality functions at meetings and disseminate information to relevant parties.
Develop and deliver training programs related to quality processes, tools, and ISO 9001 implementation.
Support organizational learning and provide instruction for stakeholders, employees, and customers on quality management processes and techniques.