PwC Technology - Quality Management Lead

PricewaterhouseCoopers•Tampa, FL

18h

About The Position

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT quality management at PwC will focus on enabling the delivery of high-quality IT solutions and services through effective quality assurance processes and methodologies. You will be responsible for implementing quality standards, conducting audits, and driving continuous improvement in IT systems and processes. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Quality Management team you will lead enterprise-wide quality assurance for complex software, SaaS, and cloud projects. As a Director, you will set the strategic direction, drive business growth, and maintain impactful executive-level client relations while fostering a culture of innovation and continuous improvement. This role offers the chance to influence technology solutions and enhance operational excellence across diverse projects.

Requirements

Bachelor's Degree
At least 10 years of experience leading quality assurance, test engineering, and quality management functions

Nice To Haves

Master's Degree in Information Technology, Computer Science, Engineering preferred
Demonstrating executive presence with C-level stakeholders
Managing large, complex, multi-vendor portfolios
Leading diverse, multi-location, and cross-functional teams
Integrating quality assurance with emerging technologies
Proving success in enhancing customer satisfaction
Balancing strategic vision with operational execution
Being recognized as a thought leader in quality management

Responsibilities

Establish and implement the quality vision and governance framework
Work with executives to enhance operational excellence
Foster a culture that encourages creative problem-solving and teamwork
Uphold compliance with industry standards and practices
Monitor project performance and quality metrics to identify areas for enhancement
Mentor team members to develop their skills and capabilities