Quality Liaison

Q2 Management•Auburn Hills, MI

About The Position

Q2 Management Inc is a provider of Quality Inspection and Containment services to the automotive OEM supply chain. With branches supporting the United States and Canada, Q2 Management delivers benchmark service standards supported by our industry leading Quality Inspection Management System, InspeQ Tech. Position Summary This role is accountable for both customer satisfaction and operational effectiveness. Quality Representatives accept Ownership of and responsibility for the overall success of every project assigned. As a central point of contact, you will develop a strong professional relationship with our customers. Safety , our first Quality Key, is our top priority in our service delivery.

Requirements

Demonstrated ability to conduct root cause analysis
Excellent oral and written communication skills
Ability to maintain composure under pressure and foster a sense of control
Strong attention to detail and ability to meet deadlines and prioritize multiple demands
Ability to work under pressure as well as identify and resolve issues quickly
Flexible schedule to support various shifts
An energetic and achievement-oriented attitude
A dedication to customer service and an “expert-level” of knowledge about client

Responsibilities

Demonstrate Care through quality service and clear communications to customer
Be Responsive to customer concerns and take action in a timely manner
Collect and analyze data to develop corrective and preventive action programs
Communicate with customer using Transparent and regular communicative strategies
Participate with various functional departments on continuous improvement initiatives
Create Work Orders and standardized Work Instructions to guide inspection process
Time study creation, audits, and approvals
Assist in containment break investigations and 8D Reporting
Develop strong relationships and exercise Transparent and Honest communication with customer and supplier contacts
Conduct audits and collect data to deliver updates and reports
Seek constructive feedback from customer and identify opportunities for improvement
Perform other related duties as required
Lead by example, demonstrating a strong work ethic and commitment to company values, vision, and quality keys
Maintain accurate documentation, records, and reports related to shift performance, ensuring accountability and Ownership
Encourage decision-making, guide team members, and validate outcomes
Uphold the highest ethical standards, promoting a culture of Honesty , integrity and trustworthiness
Foster a safe and inclusive work environment where all employees are treated with Care