Quality Lead II

Scale AI•San Francisco, CA

11d

About The Position

Scale is looking for a Quality Lead to ensure top-tier data quality across our Generative AI programs. In this role, you will be the authority on the usefulness of the data we send to our customers. You will hold delivery teams accountable across our highest-impact projects – engaging in nuanced quality issues head-on, as well as leading teams through strategic initiatives to enable reliable, scalable delivery across the organization.

Requirements

A Bachelor’s degree in Computer Science, Engineering, Operations, or a related field.
4+ years leading teams or improving operational/technical processes.
Strong analytical and problem-solving skills (particularly in SQL) with attention to detail.
Experience building systems, processes, and teams across multiple customer segments or product lines.
A hands-on background in quality assurance, software development, or top-tier management consulting.
Proven experience taking initiative in cross-functional technical environments.

Nice To Haves

Master’s degree in Computer Science, Engineering, Operations, or a related field.
Experience in AI/ML services.
Experience in a fast-growing, less-structured startup environment.
Experience building teams from the ground up.

Responsibilities

Lead and develop a team of quality control specialists.
Partner with delivery teams to interpret and improve customer requirements.
Oversee day-to-day operations, including workload allocation and reporting insights.
Establish and uphold scalable best practices.
Drive initiatives that improve quality, efficiency, and customer satisfaction.