Quality Lab Supervisor- Contract Tolling

Sunstar Engineering Americas•Franklin, OH

11d•Onsite

About The Position

The Quality Lab Supervisor leads all Quality Control Laboratory activities that support tolling operations and onsite production. This role ensures timely testing, accurate documentation, and strong coordination with manufacturing teams to release batches, support customer requirements, and maintain compliance across multiple shifts.

Requirements

Understanding of toll manufacturing workflows, batch documentation, and traceability.
Proficiency with chemical testing methods, instrumentation, and lab troubleshooting.
Ability to interpret product specifications, COA requirements, and customer expectations.
Familiarity with LIMS or QC databases.
Knowledge of contamination control and cleaning verification requirements.
Ability to develop technicians, delegate work, and motivate a multi-shift team.
Strong decision-making skills for identifying and escalating testing issues.
Clear and concise communication across production and quality teams.
Accountability for documentation, traceability, and compliance.
Continuous improvement mindset to enhance lab processes.
High attention to detail
Strong problem-solving skills
Calm under production pressure
Organized and reliable
Customer-focused mentality
Associate degree in Chemistry or related field preferred.
2–3 years of laboratory experience, ideally in tolling, batch manufacturing, or chemical processing.
Strong computer skills and ability to learn digital lab systems.
Ability to stand for extended periods.
Lift up to 50 lbs and push/pull carts up to 1,200 lbs.
Exposure to chemicals, fumes, moving equipment, vibration, and noise.
Required PPE: safety glasses and steel-toed footwear.

Nice To Haves

Previous supervisory or lead experience preferred.

Responsibilities

Supervise Quality Lab Technicians across all shifts supporting tolling and internal production.
Assign daily testing priorities based on manufacturing schedule, shipping deadlines, and customer expectations.
Manage staffing, schedules, overtime planning, and timekeeping.
Train, mentor, and coach lab staff on testing methods, documentation, and safety practices.
Ensure consistent adherence to standardized work instructions and quality standards.
Ensure all in-process, finished goods, and recertification testing is completed on schedule to support toll-manufactured materials.
Validate test results, maintain traceability, and escalate nonconformances promptly.
Generate and release Certificates of Analysis (COAs) per customer requirements.
Ensure proper label control, green-tagging, and approval processes to prevent release of unapproved materials.
Coordinate with tolling customers (through Contract Tolling team) on testing specifications and special requirements.
Communicate testing status to Production, Production Control, and Shipping to support on-time releases and order fulfillment.
Provide testing insights to planners to align lab throughput with tolling forecast and batch sequencing.
Support investigations, troubleshooting, and corrective actions for toll batches and customer complaints.
Maintain KANBAN inventory system and ensure consumables and reagents are stocked.
Ensure lab equipment is calibrated, functioning, and used properly.
Enforce compliance with safety, environmental, and quality procedures specific to chemical and toll manufacturing.
Maintain accurate training records for all lab personnel.
Promote safe behaviors and adherence to PPE requirements.
Must comply with all Federal, State, and Local, safety and environmental regulations, along with the Company’s quality, safety, and environmental policies.