Quality Investigator

Hafele Brand•Fort Worth, TX

48d

About The Position

Häfele America Co. at a quick glance: We are the largest subsidiary of a privately-held, global powerhouse in the areas of LED lighting, cabinet and furniture hardware, kitchen organization and much more. We offer a strong benefits package including medical, dental, 401(k) with company match, employee discount and other perks. There’s a very good reason 41% of our employees have been with us for over ten years – we hire the best, treat people well and truly provide a family atmosphere that works hard and plays to win.

Requirements

PIT (Cherry Picker) forklift experience required.

Responsibilities

Conducts investigation of open service requests.
Responds timely to Customer Service with investigation results.
Reviews and closes approved QMs in a timely manner.
Ensures that 'nonconforming' products related to QMs is quarantined in a timely manner, and affected personnel is notified.
Responds to inquiries pertaining to Service requests, non-conforming product, or spare part requests.
Collects and maintains assigned quality records and metrics.
Periodically reviews QMs, quality notifications, in SAP, and informs management when trends occur.
Performs 5S activities in Quality area.
Performs Weekly Cycle Counts
Process RMA’s including receiving, preparation for storage and ‘put away’.
Performs pick/pack audits for Item verification and accuracy.
Perform additional inspections and audits throughout the distribution process.
In the absence of warehouse personnel, the Quality Investigator may be required to perform additional responsibilities such as assisting in IB receipts, put-away, picking, and packing.
Other special projects and duties may be assigned, as needed.