Quality Investigation Manager (Onsite)

RTX•North Berwick, ME

43d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. Are you ready to go beyond? What You Will Do: The Quality Clinic is a dynamic, fast-paced, high-visibility environment requiring a Quality Investigation Manager who can collaborate effectively, lead by influence, and drive continuous improvement. Coordinate the Escape Management Process, facilitating cross-functional Problem Resolution Teams (PRTs); coordinate the Escape Management Process, including customer returns, population bounding, root cause investigations, and corrective action follow-up. Manage customer returns, and improving RCCA (Root Cause and Corrective Action) proficiency across the organization. Publish and support clinic metrics, maintaining CORE (Customer Oriented Results and Excellence) discipline and certifications; maintain Quality Clinic and individual certifications Foster relationships with internal and external stakeholders. Publish Clinic, Escape Metrics, and Control Tower updates. Manage aged restricted inventory. Foster cooperative relationships with stakeholders (Quality Engineers, Procurement, Program Quality, Product Recall, DCMA, and others).

Requirements

Bachelor’s degree and minimum of 5 years of experience in an engineering, manufacturing operations, quality or closely related industrial environment or a Master's degree and 3 or more years of experience in an engineering, manufacturing operations, quality or closely related industrial environment
Familiarity with the 8D investigation process.
Knowledge and understanding of continuous improvement tools such as Six Sigma and LEAN
Proficiency in Microsoft PowerPoint, Excel, and SAP.
US Citizenship required due to government contracts.

Nice To Haves

Certification in Red-X, Six Sigma, or a similar data-driven problem-solving approach.
Knowledge of CORE tools and non-conforming material management processes.
Project management, presentation, and strategic communication skills.
Demonstrated ability to lead, influence, and collaborate across all levels of the organization.

Responsibilities

Coordinate the Escape Management Process, facilitating cross-functional Problem Resolution Teams (PRTs)
coordinate the Escape Management Process, including customer returns, population bounding, root cause investigations, and corrective action follow-up.
Manage customer returns, and improving RCCA (Root Cause and Corrective Action) proficiency across the organization.
Publish and support clinic metrics, maintaining CORE (Customer Oriented Results and Excellence) discipline and certifications
maintain Quality Clinic and individual certifications
Foster relationships with internal and external stakeholders.
Publish Clinic, Escape Metrics, and Control Tower updates.
Manage aged restricted inventory.
Foster cooperative relationships with stakeholders (Quality Engineers, Procurement, Program Quality, Product Recall, DCMA, and others).