Quality Improvement Safety Program Manager| School of Medicine, Pediatrics

Emory•Atlanta, GA

6d•Onsite

About The Position

The quality manager, reporting directly to the division’s Director of Quality Improvement & Safety, supports the planning, education and implementation of quality improvement and safety projects throughout the division’s practice locations. Interventions will take place through inter-hospital collaboration, multidisciplinary communication, and the implementation/analysis of care delivery processes that impact quality metrics. Travel and access throughout the Emory Division of Neonatology practice location is required. The manager will serve as a resource for education and training regarding quality improvement, accreditation standards, internal process improvements, and external regulatory requirements.

Requirements

Bachelor's degree in life science, nursing, healthcare management, business, quality improvement science or related fields.
Must have at least five years of experience in project management developing and leading quality assessment and performance improvement programs in a healthcare system.
Candidates must be facile with EPIC's electronic medical record system and have experience in implementing Epic, Six Sigma, Lean or IHI model of Improvement.
Knowledge of applicable acute care quality, state, federal, and Joint Commission standards/regulations.
well-developed interpersonal skills, including the ability to deal effectively with all levels of personnel, both within and beyond the division
excellent written communication skills
flexibility with work hours
time management and organizational skills
must demonstrate the ability to prioritize and accurately complete tasks independently and promptly
proficient in medical record reviews and report development
excellent technical skills (specifically Macros QI or similar SPS program analysis and MS Office software particularly Excel, Word, PowerPoint, as well as Teams, OneDrive, and SharePoint)
excellent problem-solving and decision-making skills
conflict resolution and negotiating skills
team-building and motivational skills
professionalism, discretion, and confidentiality
Excellent communication and presentation skills, with the ability to partner effectively with the clinical leaders including designated Quality Leads, Nursing leaders as well as cross-functional leaders throughout the organization and the ability to communicate thoughtfully to diverse stakeholders, including external parties
Lead and coordinate special projects to address specific challenges or opportunities within neonatal care, driving innovation and continuous improvement
Collaborate with multidisciplinary teams, including clinicians, administrators, and external partners, hospital staff to drive the successful implementation of value-based and neonatal care programs
Serve as a liaison between internal stakeholders and external partners to facilitate communication, collaboration, and data knowledge sharing related to neonatal initiatives
Interpret and present how data impacts hospital finance, accreditation, patient care workflows, and local and national performance benchmarks
Expected to obtain Professional in Healthcare Quality (CPHQ) status within two years of employment

Nice To Haves

Advance degree in life science, nursing, healthcare management, business, quality improvement science or related fields.
A Master’s degree in nursing or a related Healthcare field is preferred.
Knowledge of applicable acute care quality, state, federal, and Joint Commission standards/regulations.
Must have at least three years of experience in project management developing and leading quality assessment and performance improvement programs in a healthcare system or NICU.
Candidates must have experience in Epic, Six Sigma, Lean or IHI model of Improvement.
Preferred to have the candidate to current have or attain Certified Professional in Healthcare Quality (CPHQ) status within two years of employment.
Professional in Healthcare Risk Management certification.
Candidates must have experience in Excel, Word, PowerPoint, SharePoint, and Microsoft Teams as well as QI Macros or similar SPC analytics program is preferred.
This position is specifically for a healthcare setting dealing with neonatal care.
Currently possess or will attain Certified Preferred Professional in Healthcare Risk Management certification.

Responsibilities

Supports the planning, education and implementation of quality improvement and safety projects throughout the department's practice locations.
Interventions will take place through inter-hospital collaboration, multidisciplinary communication, and the implementation/analysis of care delivery processes that impact quality metrics.
Travel and access throughout the department locations is required.
Serves as a resource for education and training regarding quality improvement, accreditation standards, internal process improvements, and external regulatory requirements.
Monitors and evaluates the performance of value-based care programs, analyzing data to identify opportunities for improvement, and optimizing program effectiveness.
Oversees and implements value-based care initiatives and leads special projects to enhance the overall effectiveness and efficiency of the department's care delivery.
Analyzes and presents clinical and non-clinical dashboard reports to the division as well as hospital leadership and staff.
Collaborates with leadership to establish organizational quality goals.
Partners with the clinical leaders including designated quality leads, nursing leaders as well as cross-functional leaders throughout the organization.
Leads communication with stakeholders and external parties.
Leads and coordinates special projects to address specific challenges or opportunities within the organization, driving innovation and continuous improvement.
Collaborates with multidisciplinary teams, including clinicians, administrators, external partners, and hospital staff to drive the successful implementation of value-based and care programs.
Serves as a liaison between internal stakeholders and external partners to facilitate communication, collaboration, and data knowledge sharing related to departmental initiatives.
Interprets and presents how data impacts hospital finance, accreditation, patient care workflows, and local and national performance benchmarks.