Quality Improvement Program Assistant Manager
About The Position
The QIP Assistant Manager supports the clinic’s Quality Improvement Program (QIP) by coordinating pediatric and preventive quality measures, assisting with HEDIS tracking, supporting outreach and follow-up for families, maintaining quality data and reports, and serving as a liaison for payer quality initiatives. This role focuses on operational execution, coordination, documentation, and communication related to quality improvement initiatives across pediatric, preventive, and chronic care measures. The QIP Assistant Manager works closely with the QIP manager, front-desk teams, and external partners to support quality outcomes while maintaining organized and accurate reporting systems.
Requirements
- Strong organizational and documentation skills.
- Comfortable with spreadsheets, reports, and data tracking.
- Clear and professional communication skills.
- Ability to follow structured workflows and assigned priorities.
- Ability to work remotely with accountability and responsiveness.
Responsibilities
- Serve as Children’s HEDIS Coordinator for pediatric quality measures.
- Conduct outreach and follow-up with families with young children to support preventive care compliance.
- Build consistent, professional communication with families to encourage return visits and adherence to care schedules.
- Assist families in getting children on the correct preventive and immunization schedules.
- Track follow-up needs and ensure families return when care is due.
- Maintain documentation of outreach efforts and outcomes.
- Coordinate the creation and maintenance of ticklers related to HEDIS, preventive care, and chronic condition measures.
- Assist with updating patient charts to reflect completed services or outstanding care gaps.
- Answer staff questions related to quality workflows and documentation requirements.
- Support quality initiatives related to preventive care, chronic conditions, and pediatric and adult populations
- Support quality initiatives and reporting requirements for Sutter Independent Physicians, Accountable Care Organization (ACO – Medicare), and Partnership HealthPlan of California (PHC)
- Assist in maintaining and updating PHC eReports.
- Provide quarterly data validation support, ensuring accuracy and completeness of reported measures.
- Assist with organizing, reviewing, and reconciling quality data across systems.
- Support ACO data needs as requested.
- Maintain clean, organized tracking tools for quality initiatives.
- Serve as a support contact for ACO-related quality initiatives.
- Assist with meetings involving ACO or payer organizations.
- Help track deliverables, discussion points, and follow-up items from meetings.
- Coordinate and report findings, progress, issues, and complaints to the QIP Manager.
- Work collaboratively with front-desk teams to address questions related to scheduling, preventive care needs, and quality workflows.
- Assist in clarifying quality-related processes for administrative staff.
- Support internal communication between quality leadership and clinic operations.
- Provide regular updates to leadership on outreach progress, quality gaps and trends, data or reporting issues, and operational challenges affecting quality measures
- Assist with preparing summaries, reports, and presentations related to QIP performance.
- Support small quality improvement projects or initiatives.
- Assist with developing simple educational or reference materials related to quality measures.
- Maintain organized quality documentation for audits and reviews.
- Support cross-department quality initiatives as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
