Quality Improvement Project Specialist

Concerto Renal Services•Lincolnwood, IL

12d•$90,000 - $105,000

About The Position

The Quality Improvement Project Specialist (QIPS) is responsible for identifying, developing, and executing initiatives that enhance clinical outcomes, operational efficiency, and patient safety across all Concerto markets. This role will report to the Director of Quality & Regulatory Compliance and drives data-informed decision-making through process mapping, analytics, and collaboration with Quality, Regulatory, and Operations teams. The QIPS acts as a change agent - translating insights into measurable improvements that align with Concerto’s strategic goals and regulatory requirements. This position requires a strong foundation in process improvement methodologies (Lean, Six Sigma, or equivalent), proficiency with data and technology platforms, and the ability to collaborate across clinical, operational, and technical teams to deliver sustainable quality advancements.

Requirements

Bachelor’s degree required; Master’s degree preferred in Nursing, Healthcare Administration, Quality, or a related field.
Minimum of 3–5 years of experience in healthcare quality, project management, or process improvement.
Proven ability to lead multiple projects simultaneously and deliver measurable results.
Demonstrated proficiency in Microsoft Power BI, Excel, SharePoint, and project management software.
Strong analytical and critical-thinking skills with the ability to translate data into actionable insights.
Excellent written and verbal communication skills.
Experience facilitating cross-functional teams and promoting change in complex environments.
Creative problem-solver who can think strategically and execute tactically.
Demonstrated commitment to continuous improvement and innovation.

Nice To Haves

Lean Six Sigma Green Belt certification preferred.
Dialysis or ESRD experience strongly preferred.

Responsibilities

Leads design, planning, and implementation of enterprise and regional quality improvement projects focused on efficiency, patient safety, and regulatory compliance.
Utilizes data analytics to identify process bottlenecks, performance variation, and improvement opportunities across facilities.
Applies Lean, Six Sigma, or other improvement methodologies to streamline clinical workflows and enhance staff productivity.
Facilitates cross-functional project teams — coordinating input from Operations, Clinical, IT, and Quality teams to ensure alignment and progress.
Develops project charters, timelines, key performance indicators (KPIs), and progress dashboards.
Tracks outcomes of all improvement initiatives, ensuring they are measurable, sustainable, and aligned with organizational goals.
Supports post-implementation monitoring to validate sustained performance improvement.
Collaborates with BI and Data Engineering teams to extract and interpret data from Power BI, Renvio, EQRS, and other platforms.
Designs reports and visual dashboards that clearly communicate trends, outcomes, and opportunities.
Validates accuracy of data used for decision-making and process improvement initiatives.
Identifies opportunities to automate data collection and reporting processes to improve efficiency.
Supports integration of new digital tools and workflows that enhance staff efficiency and compliance monitoring.
Maps end-to-end workflows for critical clinical and operational processes (e.g., anemia management, missed treatments, infection tracking).
Identifies redundant, manual, or error-prone steps and recommends streamlined alternatives.
Develops standardized templates, toolkits, and protocols to reduce variation across regions.
Serves as a subject matter expert on process improvement methodologies and teaches basic CQI principles to team members.
Partners with IT and Operations to test, pilot, and scale new tools or processes that improve quality and operational outcomes.
Continuously monitors national ESRD trends, CMS QIP updates, and best practices to inform Concerto’s innovation strategy.
Works closely with the Director of Quality & Regulatory Compliance and RQRMs to prioritize improvement initiatives and align with corporate objectives.
Provides regular progress updates and outcome summaries to executive leadership.
Partners with RQS and RCS to ensure improvement projects are supported by accurate data and compliance tracking.
Collaborates with CONs to operationalize project findings at the field level.
Facilitates stakeholder feedback sessions to evaluate process changes and document lessons learned.
Develops training materials and presentations for improvement initiatives.
Supports leadership and staff education on change management, process redesign, and CQI principles.
Creates concise “project playbooks” to ensure improvements can be replicated in other markets.
Participates in QAPI, leadership, and performance review meetings to present data, findings, and project results.
Performs other duties as assigned; responsibilities are not limited to those listed above.