Quality Improvement Manager

BRIDGEWAY BEHAVIORAL HEALTH SERVICES•Union, NJ

15h•$70,000•Onsite

About The Position

We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Make a Future at Bridgeway! Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Position Overview: Under the supervision of the Quality Improvement Director assists in quality improvement activities and tasks. The Quality Improvement Manager supervises the Central Access staff and engages in specific assignments to ensure that all activities performed improve the overall quality of services, as well as assist the agency in meeting its contractual obligations and regulatory requirements.

Requirements

Master’s degree in related field preferred; Bachelor’s Degree required.
Minimum of 6 years in Behavioral Health with a minimum of 2 years supervisory/management experience.
Valid driver’s license required with no more than one moving violation within the past 12 months
Vehicle required
Clinical Proficiency: Ability to detect and define problems, establishes facts, critically process information and draw valid conclusions.
Training and Development: Able to influence others with diverse skills to implement new ways of improving outcomes and services.
Communication Skills: Ability to communicate effectively, both verbally and in writing computer and word processing skills. Prepares and maintains accurate records; interprets rules and regulations; reads and understands medical records.
Organization Skills: Ability to be accurate, precise, and detail-oriented.
Analyzing Skills: Ability to compile, analyze data and produce outcome reports.
Management Skills: Ability to plan, strategize, implement, and work within team management.
Works tactfully and effectively with staff, people receiving services, families, fiscal intermediaries, payers, oversight bodies, and providers.
Maintains objectivity and confidentiality.
Ability to communicate effectively and collaborate with individual’s served, staff and other stakeholders as members of a team
Excellent verbal and writing skills and speak, read and write English
Ability to impart knowledge and teach skills effectively
Exchanges non-routine information using tact and persuasion
MS Office applications, with strong emphasis in MS Word, Excel, PowerPoint and Outlook.
Must be willing to learn and utilize all current and future computer applications as related to the position
Operate a personal computer to access email, electronic calendar, and other basic office support software.
Ability to develop spreadsheets, charts, graphs, work with various computer programs and have a working knowing of information systems.

Responsibilities

Create and maintain a wellness and recovery-oriented environment by using respectful, person-first language, documentation, and interactions.
Provide the highest quality customer service to all employees and customers as follows: be friendly, responding promptly, know your service, listen to and get to know our staff and customers, be open to asking, receiving and using feedback, create positive work relationships, always follow up with assignments and be curious.
Maintain a culture of compliance with internal and external policies, regulations, laws and high ethical standards.
Engages in rapid cycle quality improvement project to improve PHQ 9 scores for at least 65% of the teams.
Keep the LMS system updated with new and terminated staff.
Participates in program evaluation activities such as designing processes, collecting, and analyzing the data, and using the data to improve access to care by reducing average response time by 50% for teams (of those averaging more than a week).
Provides Documentation and Clinical Trainings, as well as any other staff development activities.
Assists in the preparation of the annual management report.
Coordinates internal utilization review to ensure 10% of charts are audited.
Oversees the grievance procedures.
Oversees and coordinates incident reporting process to ensure timely responses to Division of Mental Health and Addiction Services,
Conducts analyses of critical incidents to identify potential patterns and risks that will be addressed through quality improvement activities.
Coordinates debriefings.
Organizes and reviews accessibility plans to address areas identified as impacting people’s ability to access and/or maintain services.
Provide orientation to new hires around the areas of incident reporting, infection control fire safety and crisis management.
Organizes and facilitates QI Committee and sub-committees (Incident Reporting, Mortality, Outcomes, Safety, and Staff Development).
Manages Quality Improvement folders, documents, and data in the SharePoint.
Performs other duties as assigned