Quality Improvement Manager

Hill Country Health & Wellness Center•Redding, CA

4d•Onsite

About The Position

Working under the supervision of the Director of Health Information Systems and Chief Medical Officer, the QI Manager is responsible for coordinating, leading and optimizing Quality Improvement initiatives across the organization in an integrated health care setting. This role combines quality improvement leadership with healthcare data analytics and informatics. The QI Manager will support data-driven clinical and operational improvement initiatives through the collection, analysis, and reporting of quality metrics. This position is responsible for coordinating PDSA cycles and change management initiatives, developing dashboards and reports, and translating healthcare data into actionable insights for leadership and clinical teams. The QI Manager will collaborate closely with clinical leadership, operations, and the Health Information Systems team to ensure accurate reporting of regulatory metrics (including UDS, HEDIS, and other quality measures) while promoting a culture of continuous improvement across the organization. This position also supervises the QI team and ensures alignment between quality improvement initiatives and the organization’s strategic priorities.

Requirements

Bachelor’s degree required in one of the following or a closely related field: Public Health Healthcare Administration Health Informatics Health Information Management Data Analytics Epidemiology or Biostatistics Nursing or Clinical Field
Minimum 3–5 years of experience in healthcare quality improvement, healthcare analytics, health informatics, or clinical data reporting preferred.
Ability to communicate complex clinical, operational, and data-driven information to both technical and non-technical audiences.
Ability to prepare reports, presentations, and written communications for leadership and board-level audiences.
Intermediate to advanced analytical skills including ability to calculate ratios, rates, percentages, and performance metrics used in healthcare quality measurement.
Ability to interpret healthcare data trends and performance indicators.
Strong analytical and problem-solving abilities.
Ability to collect, analyze, and interpret complex healthcare data and translate findings into actionable improvement strategies.
To perform this job successfully, an individual should have strong experience with: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Electronic Health Record (EHR) systems Data reporting and analytics tools

Nice To Haves

Master’s degree preferred in Public Health, Health Informatics, Healthcare Administration, or a related field.
Experience working within community health centers, FQHCs, or integrated healthcare settings is strongly preferred.
Preferred experience with: Power BI or other dashboarding tools SQL or database querying Advanced Excel (pivot tables, data modeling, formulas) Healthcare reporting tools (Crystal Reports or similar) Data visualization and performance monitoring tools
Experience with healthcare quality reporting frameworks such as UDS, HEDIS, or HRSA quality metrics preferred.

Responsibilities

Assist the Director of Health Information Systems and the Chief Medical Officer, as well as other leadership, with tasks as needed to support quality and risk management functions.
Lead, train, and support QI Coordinators, including onboarding, daily coaching, task delegation, and oversight of outreach and patient education related to QI projects.
Develop implement and oversee Quality Improvement initiatives using structured methodologies such as PDSA cycles, performance monitoring, and root cause analysis.
Collect, analyze, and manage quality data, ensuring accurate and timely submissions to internal leadership, external agencies, and regulatory bodies.
Develop reports, dashboards, and performance monitoring tools using platforms such as Excel, Power BI, SQL, or other data analytics tools to support leadership decision-making.
Partner with the Health Information Systems team to ensure accurate data extraction, data validation, and reporting workflows related to quality measures.
Prepare and present data-driven reports and visualizations for leadership, clinical teams, and board reporting.
Support organizational reporting requirements including UDS, HEDIS, HRSA quality metrics, and other regulatory or grant-based reporting requirements.
Identify trends, gaps in care, and opportunities for improvement through data analysis and performance monitoring.
Collaborate with clinical staff, operational leadership, and external partners to implement improvement initiatives that enhance patient outcomes, access to care, and operational efficiency.
Receive and evaluate patient feedback, including grievances, assist patients through education or coordination, identifying opportunities for improvement, and integrate findings into QI initiatives.
Attend and represent the organization in internal and external meetings, training, audits, and site visits.
Assist leadership in developing and implementing the Annual Quality Improvement Plan, including measurable goals, benchmarks, and monitoring progress toward strategic targets.
Support the development of internal quality communications including reports, presentations, posters, and educational materials.