Quality Improvement Analyst

ICF • San Diego, CA

1d • Hybrid

About The Position

Are you ready to make a difference? ICF is seeking a Quality Improvement Analyst to work within our Utility Programs and Services division with a focus on internal improvement efforts. This position provides administrative and accounting support across residential and commercial energy programs, with specific focus on tracking financial/accounting processes and process improvements that drive high-quality results. This role involves coordination across energy efficiency program implementation teams, the customer facing teams and client representatives to ensure program goals and client expectations are met or exceeded. The position location is hybrid allowing work from a local ICF office, or from home assuming the candidate has a stable high-speed internet service and a suitable work environment. Travel is not required for this position. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance. Investment of the community: Donation matching, volunteer opportunities. Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan. And many, many more (Ask your recruiter for more details!).

Requirements

• High school diploma.
• 4+ years of relevant experience.
• Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, etc.).
• Ability to pass a background check and drug screening.

Nice To Haves

• Knowledge of energy solutions and technologies.
• Aptitude with data manipulation and analysis.
• Ability to be self-directed and to take initiative to drive activities that advance program processes and continuous improvement.
• Ability to work within a matrixed team environment.
• Team player with the ability to work in a fast-paced environment and respond effectively to changing priorities.
• Excellent verbal and written communication skills with management, program leads and other project team members.
• Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and contribute to recommended solutions.
• Superior interpersonal skills including courtesy, professionalism and a cooperative attitude required.

Responsibilities

• Track program processes, productivity, and systems to reinforce high quality deliverables, and to minimize and mitigate risks to the business.
• Support across functional teams, including IT, Customer Experience, Delivery, and Accounting to streamline the application and incentive processes.
• Coordinate across the Payment Fulfillment and General Ledger (GL) accounting teams to refine or develop incentive reconciliation reporting that supports broader GL reconciliations.
• Support implementation of process improvements and best practices with a focus on quality and process consistency.
• Collaborate with the Quality Control manager to assess controls and sampling techniques.
• Incorporate quality findings into continuous improvement initiatives.
• Monitor quality control reports to elevate areas of risk and align quality improvement plans.
• Active participation as part of a broader energy efficiency implementation team, to coordinate program changes and new client requirements that have an impact on overarching quality and the customer experience.

Benefits

• Flexible workplace arrangements, work-life balance.
• Donation matching, volunteer opportunities.
• Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED