Quality Field Technician- Night Shift

D-Career

1d

About The Position

Objective of job:

Support in assuring the quality of products for Draexlmaier interior parts.

Principal Activities:

Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles.
Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints.
Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist.
Act as the first point of contact to the customer regarding product quality (interior products).
Initiates analysis of non-conformances and ensures proper documentation.
Plans, coordinates and peforms immediate actions at customer's site in response to complaints, including but not limited to containing, sorting, and reworking suspect material.
Monitors progress to ensure that customer requirements and deadlines are met.
Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer.
Responsible to approve customer complaints for chargeback to Draexlmaier.
Sends feedback to the manufacturing plant at the end of the shift.
Utilizes field experience to sugest improvements.

Requirements

• Associate's Degree or equivalent work experiene.
• 3 to 5 years of Quality experience within the Automotive industry is preferred.
• Good technical knowledge of Microsoft Office, Quality Tools and Appearance Manuals.

Responsibilities

• Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles.
• Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints.
• Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist.
• Act as the first point of contact to the customer regarding product quality (interior products).
• Initiates analysis of non-conformances and ensures proper documentation.
• Plans, coordinates and peforms immediate actions at customer's site in response to complaints, including but not limited to containing, sorting, and reworking suspect material.
• Monitors progress to ensure that customer requirements and deadlines are met.
• Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer.
• Responsible to approve customer complaints for chargeback to Draexlmaier.
• Sends feedback to the manufacturing plant at the end of the shift.
• Utilizes field experience to sugest improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree