Quality Engineering Manager - Touch Panels

Creston•Plano, TX

About The Position

Crestron Electronics is seeking a Manager of Quality Engineering to lead and develop our Touch Panels and User Interface testing team in a fast-paced, dynamic environment. This position requires a hands-on leader who can drive quality initiatives and manage a geographically dispersed team with a focus on UI/UX performance, reliability, and innovation. You will have the opportunity to shape Crestron’s User Interface test strategy, cultivate a technically advanced testing environment, and guide our resources to deliver world-class control solutions. The Crestron User Interface portfolio comprises award-winning Crestron Touch Panels, Crestron Remotes, and top-rated Android applications, which come together ubiquitously to deliver an elegant experience to our customers in both residential and digital workplaces. The ideal candidate brings a strong passion for delivering high-quality embedded products, a creative mindset for identifying customer-impacting issues, and the ability to drive continuous improvements in testing processes. This role will be critical in ensuring Crestron’s Touch Panel solutions meet and exceed customer expectations across various markets. We are looking for someone with excellent communication skills to collaborate effectively with stakeholders, a keen understanding of both manual and automated testing methodologies, and a commitment to fostering a culture of quality and continuous learning within the team.

Requirements

Manage and mentor a team of Quality Engineering professionals, fostering growth and ensuring high performance across geographically distributed teams between the US and India.
Proven ability to define strategic goals for User Interface and Touch Panel quality engineering operations.
Deep knowledge of embedded systems, specifically Android-based operating systems, UI/UX testing strategies, and application frameworks.
Strong skills in evaluating product performance in complex environments involving networking (Layer 2/Layer 3), third-party integrations, and automation systems.
Ability to make sound technical decisions that balance product quality excellence and business alignment.
Experience driving the transition from manual to automated testing for Crestron Touch Panels products.
Strong analytical skills to identify and address patterns and trends in defect rates and product performance.
Highly organized and detail-oriented, with the ability to meet deadlines in a fast-paced environment.
A minimum of a Bachelor in Electrical or Computer Engineering is required. Masters is a plus.
10+ years of relevant experience in embedded system testing and test automation, with a focus on Android-based products.
5+ years of experience in delivering complex, high-quality Android-based embedded products.
2+ years of experience leading geographically dispersed test teams, driving performance improvements and fostering a culture of quality.
Strong proficiency in testing Android-based systems.
Experience in Layer 2 and Layer 3 Ethernet networking protocols (TCP/IP, DHCP, etc.).
Experience with tools like Jira and Jama for test case management and project tracking.
Familiarity with Agile development methodologies.
Proven experience in managing multiple simultaneous projects.
Exceptional written and verbal skills is required.
Ability to work effectively in a fast-paced environment and deliver quality software to production within tight schedules is required.
Track record of completing assignments on time with a high degree of quality is critical.
Excellent team player with a consistently positive attitude and collaborative approach to problem solving, options analysis and continuous improvement of process, team and systems.
Ability to multitask and manage multiple large-scale projects is critical.
Team oriented; strong interpersonal skills are essential.

Responsibilities

Define and execute the strategic vision for the Touch Panels Quality Engineering team, ensuring high-quality user interface products and components.
Lead a professional staff of 7 engineers (US and India), setting the team up for success across complex projects spanning multiple user interfaces.
Develop and implement comprehensive test plans, converting manual Android mobile and app test cases to automated tests to gain efficiency.
Assess and optimize both objective and subjective product performance, addressing challenges such as screen responsiveness, UI rendering, and network connectivity.
Act as the subject matter expert for UI Quality, driving decisions to meet diverse user needs and expectations.
Attract, mentor, and retain top talent, fostering a culture of critical thinking and problem-solving.
Build positive, productive working relationships across internal and external stakeholders, communicating status to product stakeholders on a regular basis.
Provide leadership in quality risk management by identifying, quantifying, and mitigating product risks that can impact product quality.
Develop and implement efficient test processes, procedures, and automation strategies to ensure timely and cost-effective product releases.
Work closely with Technical Product Support teams to identify typical, atypical, and challenging use cases for continuous quality improvement.
Team-oriented (We before me); strong interpersonal skills.