Quality Engineer

TTM • North Jackson, OH

23h

About The Position

The Quality Engineer is a liaison between TTM internal department functions (manufacturing, process engineering, front end engineering, etc.) and customer source, they will assist with continuous improvement functions, customer issues and complaints, and quality verification processes for quality assurance and system functionality.

Requirements

• Able to read, write, and communicate in English, to the extent necessary to perform the job functions.
• Able to understand concerning technical requirements.
• Able to effectively communicate with others, both basic and technical concepts.
• Possess strong customer service skills.
• Excellent computer skills with proficiency in Microsoft Office and peripheral devices.
• Self starter with ability to do follow-up to completion without supervision.
• Understands basic corrective/preventive action concepts.
• Well organized and able to multitask.
• BS in an Engineering discipline preferred or equivalent experience
• Quality Department experience
• Understanding of printed circuit accreditation programs (NADCAP, AS9100, ISO, etc)
• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

• PCB experience preferred
• MIL compliance preferred

Responsibilities

• Act as customer point of contact for all customer communications regarding processed or in process product. This will include active use of customer designed systems and databases for submission of deviation requests and other customer notification functions.
• Assist with requesting and communicating with customer source inspectors.
• Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment. This includes, but is not limited to, the maintenance and issuance of returns and complaints.
• Maintain and integrate quality systems for return and complaint processing
• Identify, interpret, and apply customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications.
• Interpret and analyze customer requests. This will include communicating with customer for clearer understanding and follow-up questions to assist the quality department in addressing customer inquiries.
• Analyze product returns to establish preliminary investigation for quality issues. This includes communicating findings within the quality department, operations, process engineering, front end engineering, and the customer, as applicable.
• Understand and support continuous improvement elements such as 8D Corrective Actions, ZDP, PFMEA, 6S, TPM, DOE, Jidoka/Andon, Customer Satisfaction, and Quality Alerts
• Assist in process auditing
• Assist with procedure and documentation updates and associated training
• Establish format and generation of AS9102 FAI reports.
• GD&T – Understanding customer blueprints and correlating requirements to physical product measurements.
• Coordinating outside service for customer specific requirements.

Benefits

• TTM offers a variety of health and well-being benefit programs.
• Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays.
• Benefits are available 1st of the month following date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level