Quality Engineer

CIRCOR Aerospace & Defence•Warren, MA

38d

About The Position

Principal Activities Acting as first line QA contact for customer calls regarding product problems; then liaising internally with appropriate persons to give the customer a prompt response. Note: This does not include progressing open orders or repairs. Raising and closing In Service Defect Reports (ISDRs). Where appropriate raising of Corrective Action Requests (CARs). Participate in product improvement programs to correct in-field defects and manufacturing abnormalities. Liaising with production and other departments to resolve queries. Carry out detailed "root-cause analysis" and formulate corrective actions. Manage the process of driving changes and improvements as a result of this. Assembly of documentation packs for QA3 and QA4 certificates. Liaising with purchasing and with suppliers to resolve any supplier certification issues. Direct contact with customers and suppliers on QA related matters. Liaising with customers to resolve any certification issues.

Requirements

Graduate level education in Mechanical or Production Engineering.
An interest in QA in the widest sense is prerequisite with an aptitude for problem solving and continuous improvement
The job holder should have an outgoing personality and be comfortable dealing with customers and internal personnel at all levels.
BSC in QA

Nice To Haves

MBA
no prior experience is required as training will be provided

Responsibilities

Acting as first line QA contact for customer calls regarding product problems; then liaising internally with appropriate persons to give the customer a prompt response.
Raising and closing In Service Defect Reports (ISDRs).
Where appropriate raising of Corrective Action Requests (CARs).
Participate in product improvement programs to correct in-field defects and manufacturing abnormalities.
Liaising with production and other departments to resolve queries.
Carry out detailed "root-cause analysis" and formulate corrective actions. Manage the process of driving changes and improvements as a result of this.
Assembly of documentation packs for QA3 and QA4 certificates.
Liaising with purchasing and with suppliers to resolve any supplier certification issues.
Direct contact with customers and suppliers on QA related matters.
Liaising with customers to resolve any certification issues.