Quality Engineer

Bradford Soap Works Inc•West Warwick, RI

3h•Onsite

About The Position

The Quality Engineer supports quality systems and product quality for a personal care contract manufacturing operation. This role has no direct reports and works cross‑functionally with Operations, Engineering, R&D, and Customer Service to ensure compliance with customer, regulatory (ISO, FDA, Organic, etc.), and internal requirements. The Quality Engineer plays a key role in audits, root cause analysis, and customer complaint management while driving continuous improvement across the site.

Requirements

Bachelor’s degree in Engineering, Quality, Chemistry, or a related technical field.
3+ years of quality engineering or quality assurance experience in a manufacturing environment.
Experience with audits, nonconformance investigations, customer complaint management, root cause analysis, CAPA development and implementation.
Working knowledge of GMP and quality management systems.
Strong analytical, organizational, and problem‑solving skills.
Effective written and verbal communication skills.

Nice To Haves

Preference for Lean, Six Sigma or quality certification.
Familiarity with regulatory compliance requirements applicable to certifications such as organic, Halal, naturals etc… would be desirable.

Responsibilities

Support and maintain site quality systems in compliance with regulatory (ISO, GMP, FDA, etc.) and applicable customer requirements.
Lead internal audits, customer audits, and third‑party audits; prepare documentation, support on‑site activities, and ensure timely closure of audit findings.
Assist with document control, SOP updates, and change management activities.
Support risk assessments, control plans, and quality metrics reporting.
Lead and facilitate root cause analysis using structured problem‑solving tools (e.g., 5 Whys, Fishbone, FMEA).
Develop, implement, and track corrective and preventive actions (CAPAs) to ensure effectiveness and sustainability.
Partner with Operations and Engineering to address quality issues, reduce defects, and improve process capability
Manage customer complaints from receipt through closure, including investigation, root cause analysis, corrective action development and implementation, and response preparation.
Coordinate cross‑functional investigations to ensure timely, accurate, and professional customer responses.
Identify complaint trends and drive systemic improvements to prevent recurrence.
Provide quality support to manufacturing operations, including deviation investigations and nonconformance management.
Support sampling, documentation, and shipment of raw materials, batch, and finished product samples to outside labs for testing.
Support new product introductions (NPI), validation protocols (IQ/OQ/PQ), and process changes and subsequent process change control from a quality perspective.
Review batch records, inspection data, and quality documentation as needed.
Analyze quality data to identify trends, risks, and improvement opportunities.
Participate in Lean, Six Sigma, or other continuous improvement initiatives.
Promote a culture of quality, compliance, and accountability throughout the organization.