Quality Engineer

TouchTunes • Rockford, IL

1d • Onsite

About The Position

Quality Engineer Location: Rockford, IL area - Loves Park, IL (onsite) Your mission in the Hardware & Manufacturing team:At TouchTunes, your work matters! You will support the hardware manufacturing quality activities of our fun product, soft-tipped dartboards, in our new, state-of-the-art facility! Our Loves Park location (located right off I-90) is our dartboard hub, offering a dynamic, fast-paced environment where you’ll work closely with cross-functional teams and have direct access to our production and technical facilities. You will lead and execute supplier quality, manufacturing quality, corrective actions, and continuous improvement across incoming, in-process, and final product quality.This role is an evolving manufacturing environment, where you will help build and strengthen quality processes as the organization continues to grow. You will work closely with Operations, Manufacturing Engineering, Procurement, and Hardware Engineering to reduce defects, improve process discipline, and strengthen overall product quality. Your role would require regular presence in manufacturing to investigate issues, validate processes, and drive real-time problem solving. Your day-to-day: Own supplier quality performance for assigned suppliers and components, including defect reduction, corrective action closure, and ongoing performance managementOwn and drive the corrective action system, including containment, root cause investigation, and making data-driven decisions on disposition, escalation, and verification of effectiveness Lead issue triage, determining appropriate ownership (supplier, manufacturing, or design) and ensuring timely progression to resolutionDrive quality execution across incoming, in-process, and final inspection, ensuring standards are clear, followed, and effectiveManage analysis of nonconformance trends and drive resolution of recurring issues, ensuring problems are fully resolved and do not recurDrive discipline in quality systems, documentation, and traceability, identifying gaps and improving processes to build scalable and reliable quality systems Ensure calibration and measurement systems are controlled and maintained, supporting product quality and audit readiness Partner with Supplier Development, Manufacturing Engineering, and Operations to drive process improvements, strengthen process controls, and ensure manufacturing processes are effective and consistently executed on the floor Support supplier qualification and validation activities (PPAP, FAI, control plans, PFMEA), ensuring suppliers meet technical and quality expectationsAnalyze field returns and RMA trends, identifying systemic issues and driving corrective actions back into manufacturing and suppliersDrive audit readiness and change implementation within quality, ensuring changes are correctly implemented, documented, and sustained through engineering. Your profile: Bachelor's degree in engineering or related technical field 4+ years of quality engineering experience in manufacturing, hardware, or electromechanical environments Experience in supplier quality and manufacturing quality Strong experience with root cause analysis, corrective actions, nonconformance management, and process improvement Experience with supplier audits, PPAP, FAI, PFMEA, control plans, and structured problem solving Strong communication skills and ability to work across functions to drive issue resolution Experience mentoring, training, or supporting junior team members in a manufacturing environment is a plus Ability to take ownership, manage multiple priorities, and drive work to closure in a fast-paced environment Support development of quality capability on the floor, coaching technicians and team members on inspection methods, problem solving, and adherence to quality standards What’s in it for you: At TouchTunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders that value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves. Our Perks and Benefits: Great Work Environment: Support day-to-day operations, collaboration, and hands-on engagement with a fun team, building and delivering a fun product in a new, state-of-the art facility. Financial Wellness: Annual performance bonus, long-term company bonus, 401k matching, life insurance Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy. Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship. Accessibility: An inclusive workplace designed to accommodate people with disabilities. TouchTunes is the world’s largest in-venue interactive music and entertainment platform, and we’re all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That’s what we do, but we’re also so much more. Today, our offering goes beyond music: BullShooter soft-tip electronic dartboards are now part of the TouchTunes experience, expanding our footprint in social, in-venue entertainment. We’ve also recently launched a reimagined mobile app, bringing an even more seamless and engaging experience to our users. Across all our products, we operate nearly 100,000 connected devices throughout North America and Europe. We’re innovators, strategic thinkers, people making the future possible today, and what a great time to join our team. Work Requirements: Must be authorized to work in the United States TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 🌈TouchTunes is a proud ally of QueerTech and DiversityJobs.

Requirements

• Bachelor's degree in engineering or related technical field
• 4+ years of quality engineering experience in manufacturing, hardware, or electromechanical environments
• Experience in supplier quality and manufacturing quality
• Strong experience with root cause analysis, corrective actions, nonconformance management, and process improvement
• Experience with supplier audits, PPAP, FAI, PFMEA, control plans, and structured problem solving
• Strong communication skills and ability to work across functions to drive issue resolution
• Ability to take ownership, manage multiple priorities, and drive work to closure in a fast-paced environment
• Support development of quality capability on the floor, coaching technicians and team members on inspection methods, problem solving, and adherence to quality standards

Nice To Haves

• Experience mentoring, training, or supporting junior team members in a manufacturing environment is a plus

Responsibilities

• Own supplier quality performance for assigned suppliers and components, including defect reduction, corrective action closure, and ongoing performance management
• Own and drive the corrective action system, including containment, root cause investigation, and making data-driven decisions on disposition, escalation, and verification of effectiveness
• Lead issue triage, determining appropriate ownership (supplier, manufacturing, or design) and ensuring timely progression to resolution
• Drive quality execution across incoming, in-process, and final inspection, ensuring standards are clear, followed, and effective
• Manage analysis of nonconformance trends and drive resolution of recurring issues, ensuring problems are fully resolved and do not recur
• Drive discipline in quality systems, documentation, and traceability, identifying gaps and improving processes to build scalable and reliable quality systems
• Ensure calibration and measurement systems are controlled and maintained, supporting product quality and audit readiness
• Partner with Supplier Development, Manufacturing Engineering, and Operations to drive process improvements, strengthen process controls, and ensure manufacturing processes are effective and consistently executed on the floor
• Support supplier qualification and validation activities (PPAP, FAI, control plans, PFMEA), ensuring suppliers meet technical and quality expectations
• Analyze field returns and RMA trends, identifying systemic issues and driving corrective actions back into manufacturing and suppliers
• Drive audit readiness and change implementation within quality, ensuring changes are correctly implemented, documented, and sustained through engineering.

Benefits

• Great Work Environment: Support day-to-day operations, collaboration, and hands-on engagement with a fun team, building and delivering a fun product in a new, state-of-the art facility.
• Financial Wellness: Annual performance bonus, long-term company bonus, 401k matching, life insurance
• Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.
• Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.
• Accessibility: An inclusive workplace designed to accommodate people with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees