Quality Engineer II - Customer Quality

Quality Engineer II Customer Quality•Bolingbrook, IL

31d

About The Position

Reporting to the Quality Manager this position develops, maintains, and improves all aspects of G&Ws quality program as it relates to customer quality and management of customer issues. This includes but not limited to customer issue problem solving, root cause analysis, FMEA, NCRs, Control Plans, Value Stream Mapping and customer issue management. Additionally, this position will interface with customers, G&W management and G&W departments to drive issues and update progress.

Requirements

Holds a Bachelors degree in Mechanical, Materials, Chemical, Electrical, or Industrial Engineering.
Has 5-8 years experience
Has strong knowledge of quality assurance methodologies, tools, and standards (e.g., ISO 9001, Six Sigma, Lean Manufacturing).
Manufacturing process experience preferred
Lean Six Sigma Green or Black Belt preferred.
Proven experience with root cause analysis and problem-solving techniques.
Excellent analytical and data interpretation skills.
Proficient in using quality management software and tools.
Strong communication and interpersonal skills.
Ability to influence others and build teams to address issues.
Ability to present information in a clear, concise, and compelling manner
Ability to work independently and as part of a team.
Detail-oriented with a strong focus on accuracy and quality.

Nice To Haves

Certification in quality engineering (e.g., CQE, Six Sigma Green Belt or Black Belt).
Experience with statistical process control (SPC) and advanced quality planning (AQP).
Familiarity with industry-specific quality standards and regulations
Plant operations or issue resolution experience preferred
Customer interface experience preferred

Responsibilities

Interface with customers and internal teams on customer quality issues from issue identification through issue closure, leveraging strong technical and communication abilities to ensure effective/timely solutions.
Analyze issues (process or product) to ensure clear understanding of issues, understand gaps, define actions, and delivery improvement leveraging 8D and other quality improvement methodologies to identify, define and solve issues.
Lead cross-functional problem solving teams, conducting root cause analysis activities, and driving short-term and long-term corrective actions.
Participate in engineering design reviews and providing recommendations to enhance the quality of new designs, bringing in the customer perspective including history of field failures, warranty and issues.
Utilize Failure Mode and Effects Analysis (FMEA) to identify and mitigate potential failure modes in processes and products to prevent customer quality issues.
Apply sound and systematic problem-solving methodologies to identify, prioritize, communicate, and resolve complex quality issues.
Work with Quality & Operations, ensure containment activities are performed when non-conformances are discovered to prevent repeat issues.
Report quality issues, performance metrics, and status updates to management and other department team members as needed. Additionally, communicating with engineering, suppliers, and operations regarding issues, process improvements, or other activities.
Improve processes or way-of-working across the organization using a methodical approach (VSM, lean, etc.)
Represent G&W quality in customer meetings and industry events ability to prepare content and present both internally or externally.
Perform other duties as assigned