Quality Coordinator

York Wallcoverings Inc • York, PA

6d

About The Position

This role plays a critical part in driving company-wide Quality Improvement initiatives by leading the investigation and resolution of quality-related complaints. The position is responsible for conducting thorough root cause analyses, communicating findings and corrective actions to cross-functional teams in a timely manner, and supporting consistent, customer-focused resolutions. In addition, the role assists in validating credits related to quality defects, provides quality-based recommendations to Customer Service, and evaluates purchased finished goods to ensure they meet established quality standards and customer expectations.

Requirements

• High school diploma or GED
• 2+ years’ industry experience preferred
• 2+ year’s wallcovering hanging experience preferred
• Proven critical thinking and problem-solving skills.
• Excellent interpersonal communication skills; verbal, written, and oral
• Proficiency in MS Office (i.e. Word, Excel, PowerPoint, Outlook).
• Excellent communication and presentation skills.

Responsibilities

• Conduct investigations and dispositions of ALL customer complaints, both internal and external.
• Effectively communicate and support Customer Service, Production, Studio, Warehouse, and suppliers as needed.
• Maintain and update all complaint logs daily.
• Support quality at both manufacturing locations as well as support suppliers with purchased finished goods.
• Prepare reports by collecting, analyzing, and summarizing data and making recommendations.
• Interact with Manufacturing, Designers, R&D and Engineering teams to optimize documentation related to quality and inspection checks.
• Support Quality Improvement teams.
• Coordinate with suppliers and customers relating to quality trends, performance, and corrective action.
• Lead root cause analysis and develop detailed corrective actions for product and service quality issues, preventing customer complaints.
• Contribute to team effort by accomplishing related results as needed.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED