Quality Coordinator

York Design Group•York, PA

About The Position

This role plays a critical part in driving company-wide Quality Improvement initiatives by leading the investigation and resolution of quality-related complaints. The position is responsible for conducting thorough root cause analyses, communicating findings and corrective actions to cross-functional teams in a timely manner, and supporting consistent, customer-focused resolutions. In addition, the role assists in validating credits related to quality defects, provides quality-based recommendations to Customer Service, and evaluates purchased finished goods to ensure they meet established quality standards and customer expectations. Hours for this role: Mon-Fri 12:00PM-8:30PM

Requirements

High school diploma or GED
2+ years’ industry experience preferred
2+ year’s wallcovering hanging experience preferred
Proven critical thinking and problem-solving skills.
Excellent interpersonal communication skills; verbal, written, and oral
Proficiency in MS Office (i.e. Word, Excel, PowerPoint, Outlook).
Excellent communication and presentation skills.
Must be able to lift 30+ lbs.
Must be able to work with liquid adhesives
Must be able to see print defects and color variation to standard
Must be able to communicate effectively via email and phone
Must be able to Multi-Task and meet deadlines

Responsibilities

Conduct investigations and dispositions of ALL customer complaints, both internal and external.
Effectively communicate and support Customer Service, Production, Studio, Warehouse, and suppliers as needed.
Maintain and update all complaint logs daily.
Support quality at both manufacturing locations as well as support suppliers with purchased finished goods.
Prepare reports by collecting, analyzing, and summarizing data and making recommendations.
Interact with Manufacturing, Designers, R&D and Engineering teams to optimize documentation related to quality and inspection checks.
Support Quality Improvement teams.
Coordinate with suppliers and customers relating to quality trends, performance, and corrective action.
Lead root cause analysis and develop detailed corrective actions for product and service quality issues, preventing customer complaints.
Contribute to team effort by accomplishing related results as needed.
All other duties as assigned.