Quality Coordinator
Omnicom Production•Chicago, IL
•Hybrid
About The Position
This role is essential in supporting the operational efficiency and data integrity of the resource management function for the Studio Team. The Quality Coordinator ensures that all studio team members and stakeholders are effectively using Workfront, maintains accurate and clean resource data, and triages resource issues across teams. This role is detail-oriented, organized, and proficient in resource management tools. The coordinator works closely with the Quality Director to support data quality and facilitate seamless cross-team coordination in a fast-paced studio environment. Chicagoland area candidates, hybrid in-office 3 days per week required.
Requirements
- 1–3 years of experience in resource coordination, data management, administrative support, or operations support
- Strong proficiency in resource management tools (Workfront and Airtable experience preferred, or similar project management, resource management software)
- Excellent organizational and time management skills
- Strong attention to detail and commitment to data accuracy
- Excellent written and verbal communication skills
- Ability to work effectively with cross-functional teams
- Ability to manage multiple priorities and meet deadlines
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Strong problem-solving and analytical skills
Nice To Haves
- Familiarity with studio operations, production workflows, or creative environments is a plus
Responsibilities
- Workfront Enablement & Support Support studio team members in using Workfront and Airtable for resource planning and scheduling
- Provide guidance and training on resource management tools and best practices
- Ensure team members are accurately inputting resource data and availability in Workfront and Airtable
- Monitor that resource information is being consistently and correctly updated across the system
- Troubleshoot Workfront and Airtable issues and escalate technical problems as needed
- Create and maintain documentation and resources to support Workfront adoption
- Data Quality & Maintenance Audit and clean up resource data in Workfront and Airtable on a regular basis
- Identify and correct inaccurate, duplicate, or outdated resource information
- Maintain data integrity across all resource records and fields
- Ensure studio resource data is current, accurate, and accessible
- Support standardization of data entry and naming conventions
- Generate data quality reports and flag issues for the Resourcing Director review
- Cross-Team Triaging & Coordination Triage resource conflicts and scheduling issues across studio and other teams
- Identify bottlenecks, overlaps, and inefficiencies in resource allocation
- Escalate complex resource issues to the Quality Director with recommendations
- Facilitate communication between teams regarding resource availability and needs
- Support the pool model by identifying and flagging potential silos in resource allocation
- Coordinate resource questions and requests from stakeholders
- Reporting & Analytics Compile and organize resource data from Workfront for reporting and analysis
- Generate routine resource reports and capacity summaries as requested
- Track key resource metrics and performance indicators
- Prepare resource status dashboards and visualizations for leadership review
- Assist with data analysis to support resource planning and forecasting insights
- Monitor and report on resource utilization trends
- Process Support & Documentation Support the implementation and refinement of resource management processes
- Maintain organized documentation of resource procedures and ways of working
- Help identify opportunities to improve resource management processes and Workfront and Airtable usage
- Document and communicate resource management updates and process changes
- Support onboarding of new studio team members on resource management procedures
- Compliance & Documentation Maintain accurate records of resource data and system changes
- Support compliance-related resource documentation
- Ensure all resource information is properly organized and audit-ready
- Support the Quality Director with compliance and reporting requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
