Quality Control & Training Specialist - Tortilleria

Northgate Gonzalez Markets•Anaheim, CA

About The Position

JOB SUMMARY: The Quality Control & Training Specialist (Tortilleria) is responsible for ensuring that the fresh product being produced and/or sold in our stores is of the highest quality and meets the departments’ specifications for the final product by implementing best techniques and practices to achieve consistency and the highest quality throughout the chain. This position assesses, trains, coaches and develops store associates to produce the highest quality products possible within our stores by following and developing best practices through their highly skilled experience and the available systems and tools. This position reports to the Director of Tortilleria with key input from the Sales Director and the Director of Field Merchandising. ESSENTIAL DUTIES AND RESPONSIBILITIES : The essential duties and responsibilities of this position include, but are not limited to, the following: Ensures assigned stores meet sales, expenses, gross and net profit objectives by monitoring and training the implementation of corporate production and recipe standards within their department. Supports the Director of Field Merchandising in requested activities, projects, trainings and direction as specified. Clearly communicates and enforces standards for quality, customer service, safety, loss prevention, store conditions and food safety to the department and the store. Works with all levels of management in design and implementation of strategies for compliance and actively works with store personnel in the promotion of safety and achieving a ZERO accident safety culture. Assesses talent in their department and partners to co-develop plans to acquire and train individuals in the department with each assigned Store Team Leader. Follows up on performance of each assigned store to achieve sales and profit budgets with an intense focus on ensuring product is produced according to quality and authenticity specifications including adhering to Job Aids, Recipes, Earned Hour/labor assignments and duties, department ready times and more. Has a full understanding and can train associates on various systems including Fresh Item Management, Ordering, Inventory and others. Works to ensure that associates in their department are trained and focused on the highest delivery of product quality and consistency, customer service and overall satisfaction. Reviews store level sales volume, budgets, expenses and profit plans and assists in developing improvement plans and programs with the Store Team Leader, Department Team Leaders and District Team Leader to achieve objectives. Maintains current knowledge of market conditions and competitive pricing through periodic reviews of competition and provides feedback to the sales departments. Understands and comprehends all financial and labor scheduling reports needed to manage the business. Reviews programs prepared by Department Team Leaders, recommends adjustments to meet local conditions and works with Store Team Leaders on action plans to implement. Actively supports the company shrink initiatives. Assists in developing department leaders within assigned district through mentoring/coaching and partnering with retail operations and store management team. Meets with Operations leadership regularly, and reports on opportunities for improvement. Sets the example of the desired culture, values and philosophies of the organization.

Requirements

High School diploma required with Bachelor’s degree preferred, or equivalent experience
4+ years of product knowledge to include product origin, handling and presentation options, in a retail environment, with increasing levels of responsibility.
Working knowledge of department and experience managing multiple departments; either perishables or center store
Food Safety Certification required
Fork Lift Certification required
2-hour Sexual Harassment Prevention Training required
Must have valid California Driver’s License and ability/own transportation to travel within district
Flexible schedule to work any day and any shift
Ability to coach and develop others; lead change and innovation; execute with excellence and provide clear strategic direction.
Excellent written and communication skills demonstrated in previous positions.
Bilingual/ Spanish-English.
High level of analytical skills and organization skills with good computer skills and experience using the Microsoft Suite.

Nice To Haves

Strong preference is given to applicants who have completed the WAFC Retail Management Certificate Program (RMCP).

Responsibilities

Ensures assigned stores meet sales, expenses, gross and net profit objectives by monitoring and training the implementation of corporate production and recipe standards within their department.
Supports the Director of Field Merchandising in requested activities, projects, trainings and direction as specified.
Clearly communicates and enforces standards for quality, customer service, safety, loss prevention, store conditions and food safety to the department and the store.
Works with all levels of management in design and implementation of strategies for compliance and actively works with store personnel in the promotion of safety and achieving a ZERO accident safety culture.
Assesses talent in their department and partners to co-develop plans to acquire and train individuals in the department with each assigned Store Team Leader.
Follows up on performance of each assigned store to achieve sales and profit budgets with an intense focus on ensuring product is produced according to quality and authenticity specifications including adhering to Job Aids, Recipes, Earned Hour/labor assignments and duties, department ready times and more.
Has a full understanding and can train associates on various systems including Fresh Item Management, Ordering, Inventory and others.
Works to ensure that associates in their department are trained and focused on the highest delivery of product quality and consistency, customer service and overall satisfaction.
Reviews store level sales volume, budgets, expenses and profit plans and assists in developing improvement plans and programs with the Store Team Leader, Department Team Leaders and District Team Leader to achieve objectives.
Maintains current knowledge of market conditions and competitive pricing through periodic reviews of competition and provides feedback to the sales departments.
Understands and comprehends all financial and labor scheduling reports needed to manage the business.
Reviews programs prepared by Department Team Leaders, recommends adjustments to meet local conditions and works with Store Team Leaders on action plans to implement.
Actively supports the company shrink initiatives.
Assists in developing department leaders within assigned district through mentoring/coaching and partnering with retail operations and store management team.
Meets with Operations leadership regularly, and reports on opportunities for improvement.
Sets the example of the desired culture, values and philosophies of the organization.