Quality Control Team Supervisor
About The Position
At Enabled Intelligence we believe in the value of investing in our people. By providing individualized, hands-on support to our diverse workforce, we have been able to create a superpowered team. The Quality Control Team Supervisor is a critical piece of what makes our team so successful. Each supervisor is responsible for the day-to-day management of up to 20 QC Analysts, including insuring team members are following company policies and have the support and resources they need to be successful at their job. If the idea of working in a collaborative, energetic and people focused environment where we are working together to build something meaningful excites you, Enabled Intelligence might just be the team you are looking for!
Requirements
- Active US Secret (or higher) security clearance
- Previous People Management or Data Annotation experience
- Ability to take ownership, take initiative, problem solve and work independently
- Ability to work with people with different and unique communication, learning and working styles in a people first culture
- Ability to have difficult performance or behavioral improvement conversations with team members
- Strong communication, presentation, collaboration and problem-solving skills
- Strong experience with Microsoft Excel, PowerPoint and Word
- Ability to work onsite Monday-Friday at the Falls Church, VA Enabled Intelligence Office
- Eligibility to obtain a US security clearance
Nice To Haves
- Previous experience training entry level employees
- Previous experience working with people who are Neurodivergent
- Pervious data annotation experience
- Active TS-SCI Security Clearance
- Previous experience working with U.S. government programs or federal contracts
Responsibilities
- Ownership of your team member's performance metrics including weekly review of metrics and development of performance remediation plans to help team members improve by collaborating with Project Managers, the Quality Assurance and Training Team.
- Ensure that your team members have the resources they need to be successful including provide job coaching and guidance on individual performance, job efficiency, professional skill development, time management, professional communication skills, teamwork, and inter-employee interaction
- Facilitate and support performance feedback discussions when a team member is not following a policy, is having behavioral issues or is having performance issues on a project
- Ensure that your team members are following all Enabled Intelligence polices and procedures
- Documentation of all performance or behavioral issues
- Track punctuality and attendance
- Review and approve time off requests
- Monitor and audit timecards to ensure annotators are billing their time correctly
- Advocate for your QC team members by connecting them with the appropriate resource if they need workplace accommodations, additional assistance with an HR matter, technical support or help on a project
- Collaborate with the Director of Quality on what skill sets your team members have and what projects best match those skills and experience for appropriate project staffing
- Manage annual performance reviews for each member of your team members
- Assist with onboarding of new Quality Control Analysts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
