Quality Control Supervisor

American Red Cross • St. Louis, MO

23d

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW: As a Quality Control Supervisor, you will be responsible for overseeing the daily operations in the QC lab/Blood Center. You will supervise staff that perform moderate to advanced testing, processing, and preparation of pathogen reduced platelet blood products for release to area hospitals for patient use. You will hire and supervise staff, participate in education and training activities, and provide support, development and leadership guidance to line staff; while ensuring compliance with safety policies and procedures in the work area. Flexible working on the bench at least 40% of the time, and performing admin work all other times. WHERE YOUR CAREER IS A FORCE FOR GOOD As a QC lab supervisor, you will be responsible for the daily operations and supervision of the Quality control lab and QC activity. You will be responsible for 100% record review of testing and the batch release of test results to the customer. You will hire and supervise staff, and participate in education and training activities. You will supervise the daily review of all initial and repeat testing and quality control records to ensure validity of results prior to the batch release of test results and problem reviews. Assist staff in performing reviews as needed. Schedule personnel and workflow to efficiently maximize and maintain optimum productivity. Participate in discrepancy resolution of unusual or unexpected results. Ensure action taken in the case of an invalid or suspect test is in compliance with applicable policies, procedures, and regulations.

Requirements

• Bachelor’s degree in chemical, physical, or biological science, medical technology or equivalent experience required.
• Minimum six years of laboratory experience required.
• Management Experience: At least 2 - 3 years of supervisory experience.
• Ability to understand and perform complex procedures and techniques and work with complex instrumentation; to correctly interpret test results, to include identification and resolution of discrepancies required.
• Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) is required.
• Must have effective communication and customer service skills.
• The ability to interact with diverse customers (internal and external) is required.
• Ability to work on a team
• Ability to adapt and work with changing work procedure or deviations.

Nice To Haves

• MT (ASCP) certifications or equivalent certifications where required.
• Knowledge of blood products and supplies is preferred

Responsibilities

• Responsible for the daily operations of the QC lab.
• Supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating, certification of competency, and disciplining to ensure a well-qualified team and to enhance operational success and compliance.
• Prepare work schedules and ensure appropriate coverage for assigned shift.
• Supervise all work processes and ensure work is performed accurately and efficiently.
• Flexible to work weekends or stay late when operational needs arise; respond to staff’s urgent needs off hours.
• Ensure compliance with state and federal regulations, and regional policies and procedures.
• Ensure products/samples are suitable for release.
• Perform supervisory review of documents.
• Ensure monthly product QC requirements are met, and that accurate electronic and physical inventories for products are maintained.
• Ensure quality and quantity of manufacturing goals are met, including timelines, and participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints.
• Communicate with Laboratory staff when necessary to resolve problems, facilitate sample shipment, and clarify test data transmission issues.
• Ability to communicate with effectively other departments.
• May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed.
• Serve as departmental expert on the applicable computer systems.
• You will be responsible for 100% record review of testing and the batch release of test results to the customer.
• Supervise the daily review of all initial and repeat testing and quality control records to ensure validity of results prior to the batch release of test results and problem reviews.
• Assist staff in performing reviews as needed.
• Schedule personnel and workflow to efficiently maximize and maintain optimum productivity.
• Participate in discrepancy resolution of unusual or unexpected results.
• Ensure action taken in the case of an invalid or suspect test is in compliance with applicable policies, procedures, and regulations.
• Identify and prepare initial documentation for run problems and error reports.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees