Quality Control Coordinator

Odyssey Resorts • Sayreville, MN

7h

About The Position

East Bay Suites is seeking a full-time Quality Control Coordinator to join our award-winning team. This position plays a pivotal role in guaranteeing an exceptional experience for our guests.

Requirements

• Upholds Odyssey Values and the principles of HEART.
• Adaptability and flexibility in a fast-paced hospitality environment
• Strong organization and time-management skills with the ability to prioritize and meet deadlines
• Reliable attendance and consistent follow-through on tasks
• Knowledge of inventory control, purchasing processes, and quality standards
• Ability to read and interpret business documents such as budgets, inventory reports, and operational data
• Strong verbal and written communication skills
• Basic math skills, including percentages, ratios, and cost comparisons
• Strong problem-solving skills with the ability to collect data, identify trends, and draw conclusions
• Proficiency with computers, including spreadsheets, business correspondence, scheduling systems, and property management software (RDP)
• Sound judgment and the ability to build effective cross-department relationships
• High school diploma or general education degree (GED); two years’ related experience; or acceptable equivalent combination of education and experience.

Responsibilities

• Oversee daily quality assurance for guest rooms and common areas to ensure a consistently excellent guest experience.
• Coordinate communication and workflows between housekeeping, maintenance, guest services, and resort leadership to resolve quality issues and maintain standards.
• Manage inventory and supply processes, including linens, unit supplies, and related operational resources.
• Support guest service excellence through review monitoring, communication support, and ensuring units meet arrival-ready expectations.
• Assist with weekly and monthly inventory processes, including gift shop and package inventory, adding variety and cross-department engagement to the position.
• Contribute to seasonal staffing efforts by coordinating travel, onboarding, and Social Security application processes.
• Support resort operations by providing hands-on help across departments including front desk, housekeeping, and laundry, with cleaning duties when needed during peak periods, holidays, or staffing shortages.
• Participate in quality initiatives, special projects, and operational reporting to support leadership and continuous improvement.
• Assisting in the preparation of budget forecasts related to inventory, purchasing, and operational needs.
• Managing purchasing for unit supplies, linens, towels, and related stock, ensuring decisions remain within established budget limits.
• Tracking expenses, monitoring usage levels, and maintaining accurate inventory records.
• Participating in the annual budgeting process and providing input related to supply needs, replacement schedules, and quality-control initiatives.

Benefits

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand.
• Employer Recognition: Join a company recognized as a Star Tribune Top Minnesota Workplace for four consecutive years.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship.
• Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement.
• Awesome Benefits: Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, along with voluntary life and AD&D coverage. We also offer voluntary accident, critical illness insurance, hospital indemnity insurance, and pet insurance, a 401(k) plan with up to 4% match, PTO, and an Employee Assistance Program (EAP). Your well-being is our priority!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED