Quality Control Coordinator

Odyssey Resorts • Grand Marais, MN

10h

About The Position

East Bay Suites is seeking a full-time Quality Control Coordinator to join our award-winning team. This position plays a pivotal role in guaranteeing an exceptional experience for our guests.

Requirements

• Upholds Odyssey Values and the principles of HEART.
• Adaptability and flexibility in a fast-paced hospitality environment
• Strong organization and time-management skills with the ability to prioritize and meet deadlines
• Reliable attendance and consistent follow-through on tasks
• Knowledge of inventory control, purchasing processes, and quality standards
• Ability to read and interpret business documents such as budgets, inventory reports, and operational data
• Strong verbal and written communication skills
• Basic math skills, including percentages, ratios, and cost comparisons
• Strong problem-solving skills with the ability to collect data, identify trends, and draw conclusions
• Proficiency with computers, including spreadsheets, business correspondence, scheduling systems, and property management software (RDP)
• Sound judgment and the ability to build effective cross-department relationships
• High school diploma or general education degree (GED); two years’ related experience; or acceptable equivalent combination of education and experience.

Responsibilities

• Oversee daily quality assurance for guest rooms and common areas to ensure a consistently excellent guest experience.
• Coordinate communication and workflows between housekeeping, maintenance, guest services, and resort leadership to resolve quality issues and maintain standards.
• Manage inventory and supply processes, including linens, unit supplies, and related operational resources.
• Support guest service excellence through review monitoring, communication support, and ensuring units meet arrival-ready expectations.
• Assist with weekly and monthly inventory processes, including gift shop and package inventory, adding variety and cross-department engagement to the position.
• Contribute to seasonal staffing efforts by coordinating travel, onboarding, and Social Security application processes.
• Support resort operations by providing hands-on help across departments including front desk, housekeeping, and laundry, with cleaning duties when needed during peak periods, holidays, or staffing shortages.
• Participate in quality initiatives, special projects, and operational reporting to support leadership and continuous improvement.
• Assisting in the preparation of budget forecasts related to inventory, purchasing, and operational needs.
• Managing purchasing for unit supplies, linens, towels, and related stock, ensuring decisions remain within established budget limits.
• Tracking expenses, monitoring usage levels, and maintaining accurate inventory records.
• Participating in the annual budgeting process and providing input related to supply needs, replacement schedules, and quality-control initiatives.

Benefits

• health, dental, and vision insurance, along with voluntary life and AD&D coverage
• voluntary accident, critical illness insurance, hospital indemnity insurance, and pet insurance
• 401(k) plan with up to 4% match
• PTO
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED