Quality Control Auditor

Customers Bank•Malvern, PA

1d•Hybrid

About The Position

The Quality Control Auditor position is accountable for ensuring the accuracy and regulatory compliance of loan boarding and reporting, while maintaining precise loan accounting reconciliations and supporting process improvement across Loan Operations. This role is ONSITE Monday through Thursday with Friday remote.

Requirements

3 to 5 years of experience in Loan Operations, Loan Accounting, Documentation, and/or internal audit, with exposure to both commercial and consumer loan portfolios.
Hands-on experience with loan reconcilement and GL balancing, including research and resolution of out-of-balance conditions on Loan Control and in-process accounts.
Ability to interpret financial reports, legal loan documents, and complex loan structures, and translate those into accurate system setups and clear findings.
Strong analytical and problem-solving skills, with a high degree of accuracy and attention to detail on repetitive, detail oriented work.
Strong knowledge of commercial and consumer loan operations and servicing practices, including documentation, funding, boarding, and servicing controls.
Demonstrated ability to work independently, prioritize and manage multiple tasks, and meet deadlines during high volume and month end periods with limited supervision.
Excellent written and verbal communication skills, with the ability to provide clear guidance, training, and feedback to business partners and team members, and to deliver strong internal and external customer service.
Strong organizational skills and adaptability in a fast paced, demanding, and rapidly changing environment.
Willingness to work extended hours during peak periods, including the last business day of each month and the last business day of the calendar year.
Advanced knowledge of core banking system processes, preferably IBS, including loan setup, maintenance, and reporting functions.
Proficiency with loan documentation and booking platforms such as Finastra LaserPro, and comfort working across multiple loan servicing and workflow systems.
Proficiency with Salesforce and related workflow tools, including nCino, for tracking pipeline, documentation, and exceptions.
Proficiency with Microsoft Office Suite, including strong working knowledge of Excel, Word, Outlook, and PowerPoint for analysis, reporting, and presentations.
Ability to embrace and leverage AI tools and automation to drive operational improvements, enhance quality control, and support data driven decision making.

Nice To Haves

Experience with Workday settlement or similar reconciliation and settlement solutions is preferred.

Responsibilities

Perform end-to-end quality control reviews of new consumer and commercial loans booked to the Bank’s core system, ensuring internal approvals align with executed loan documentation and that loans are accurately set up on the core platform.
Complete detailed CRA and HMDA LAR reviews to ensure accurate data input and regulatory compliance.
Manage the daily reconciliation of Loan Control and GL in-process accounts, including research and resolution of out-of-balance conditions, and balance daily Loan Operations teller branch activity.
Work directly with processors, lenders, and when necessary external customers to identify, research, and clear outstanding items on Loan Control and GL in-process accounts in a timely manner.
Perform monthly reconciliations in the Cadency program and submit required reporting to the Accounting department.
Review and act on key daily and weekly reports, including Loan Disbursement, Paid Off Loan, Correction Change, and Macro Analysis reports, ensuring that exceptions are identified, communicated, and resolved.
Research IBS core system issues and coordinate with FIS client services and internal stakeholders to resolve problems and prevent recurrence.
Monitor shared mailboxes (such as Loan Accounting and Commercial wire inboxes) and distribute work appropriately to maintain timely completion of items and effective workload management.
Work closely with all areas within Loan Operations to resolve outstanding audits, maintain consistent knowledge of processes and procedures, and provide back-up QC loan review support during peak periods.
Participate in gathering information and documentation for internal and external audits and regulatory examinations, supporting timely and accurate responses.
Develop, recommend, and assist in implementing process improvements and industry best practices across Quality Control, Loan Accounting, and Loan Operations to strengthen loan quality, reconciliation accuracy, and operational efficiency.
Support other Loan Operations functions as business needs require, and perform other duties and projects as assigned by management.