Quality Control Analyst

Municipal Credit Union•New York, NY

About The Position

Overview: The Lending Quality Control Analyst supports MCU’s lending, collections, and servicing functions by conducting quality reviews to ensure compliance, accuracy, and sound risk management. This role is responsible for evaluating loan and collection activity across multiple portfolios, identifying exceptions, and recommending corrective actions that strengthen operational quality and compliance with internal policies and procedures, regulatory standards and industry guidelines.

Requirements

High school diploma required; Bachelor’s degree preferred. Minimum of three years of experience or equivalent combination of education and experience in any one of the following areas:
Law/Compliance
Operations or Quality Assurance, Control and Risk
Retail Banking
Two years of Consumer Loan processing experience and a thorough knowledge of complete loan processes and functions
Two years of experience in lending, collections, servicing or quality control/audit functions
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
Excellent communication skills with the ability to provide feedback and collaborate across departments
Technologically proficient.

Responsibilities

Conduct quality control reviews across consumer lending portfolios including Home Equity
Review collection activity, including but not limited to call monitoring, charge-off reviews, and loss mitigation efforts
Perform Loan Servicing reviews, including ancillary refund reviews and other servicing related quality checks
Identify and document findings, analyze root causes, and recommend remediation to improve compliance and operational performance.
Provide clear, constructive feedback across all corresponding departments to drive quality improvements.
Review the underwriting and fulfillment of not only approvals and funded loans, but a valid sampling of declines, delinquencies, exceptions, and loans with fraud status
Stay up to date with regulatory changes in the Consumer and Home Equity market.
Coordinate, communicate and follow up with all deficiencies found on the collateral documents and compliance closing disclosures to ensure follow up is underway for any missing documents and if appropriate, any remedial action or change to the process is undertaken.
Communicate and follow up on all deficiencies found to Management and keep a log of all findings related to review
Manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks.
Contribute to the ongoing enhancement of sampling methods, reporting, and review procedures
Perform other related duties as requested and special projects as assigned.