QUALITY CONTROL ANALYST/ASSURANCE SPEC. - 67039571

State of Florida•Gainesville, FL

8d•$34,760 - $38,236•Onsite

About The Position

The Agency for Persons with Disabilities (APD) works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and support for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency. www.apdcares.org Join APD’s TACACHALE and be part of the team that MAKES A DIFFERENCE – NOT JUST A LIVING, impacting the lives of developmentally disabled adults! This position is responsible for quality control of service delivery to the residents of Tacachale. The incumbent performs analytical assignments related to the Department’s quality assurance and Risk Management initiatives and projects serving individuals with developmental disabilities. The services must be consistent with applicable federal and state laws and regulations and Agency Policies and Procedures. The employee will create an environment that cultivates people and transforms teams by increasing transparency and providing and/or seeking opportunities for professional development. The employee actively works to demonstrate the qualities of being humble, hungry, and smart and leads others to embody the same. The team member lacks excessive ego, shares credit, is self-motivating, and exercises good judgment and intuition around the subtleties of group dynamics.

Requirements

Must have a high school diploma or equivalent
Must be willing to perform essential services before, during, and after an emergency.
Must be proficient in the use of office equipment such as computers, printers, scanners, and fax machines.
Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Must be able to sit for extended periods of time.
Must be able to remain in a stationary position frequently, but also occasionally move about within the campus of Tacachale to access other staff, buildings, and materials.
Must be able to speak and hear clearly.
Must be able to lift, carry, bend, crouch, reach overhead, stand, and walk on an occasional basis.
Must have manual dexterity (i.e., use of fingers, hands, and arms).
Knowledge of Agency for Health Care Administration Regulations
Knowledge of and demonstrate skill in Microsoft Suite Products which includes Word, Outlook, Excel, PowerPoint
Knowledge of filing systems, development and tracking
Knowledge of correct spelling, punctuation, and grammar use
Knowledge of developing an organized filing and tracking system
Knowledge of typing memorandums and various reports
Knowledge of basic office procedures and practices
Ability to and demonstrate skill in communicating effectively orally and in writing.
Ability to and demonstrate skill in managing multiple priorities and making timely decisions to meet department requirements.
Ability to collect, evaluate, and analyze data and utilize problem solving techniques.
Ability to understand and apply applicable rules, regulations, and procedures.
Ability to establish and work in a collaborative manner in multidisciplinary teams and develop and maintain cooperative relationships with Department staff, other state agencies, and peers.
Ability to plan, organize and coordinate work assignments.
Ability to organize data into a logical format for presentation in reports, documents, and other written materials.
Ability to interact with all customers in a professional manner.
Ability to review documents to ensure accuracy and quality.
Ability to Learn new software pertinent to job responsibilities.
Ability to apply quality management principles and techniques.

Responsibilities

Conduct quality improvement audits and validation probes and follow up accordingly as needed. Provide feedback to facility directors, residential services and professional service providers. Advise Risk Manager and stakeholders on monitoring programs, level of compliance with relevant standards, and effectiveness of corrective actions.
Complete special projects and special investigations as assigned by the Center Administrator and the Risk Manager. Prepare concise, logical and complete written reports in the designated timeframe. Monitor AHCA Tags and trends to assist residential facilities with preparation for licensing.
Serve as a designee for Workers’ Compensation in the absence of the Workers’ Compensation Coordinator or the Risk Manager. Utilize various computer programs with tracking systems, spreadsheets, progress notes and other processes as needed.
Follow-up with new employees to identify training needs and challenges that lead to employee dissatisfaction, job failures, and separation. Develop solutions to improve work force retention. Attends and participates in committee meetings and training as assigned.
Performs other related duties as required.