Quality Control Administrator

MSC SERVICES LLC•Colorado Springs, CO

2d•$19 - $26•Onsite

About The Position

The Quality Control (QC) Administrator is responsible for overseeing the daily performance and productivity of the Quality Control team. This role requires a constant high level of professionalism and confidentiality while providing customer service to our internal and external customers. This position is responsible for duties relating to quality audit/review of residential loan files and focuses on quality and compliance ensuring accuracy of information and verifying loans conform to all company, investors, and regulatory standards. Assist other auditors with pre-funding audits and other department functions such as ensuring all activity reporting (pre-funding and post-closing) are prepared and delivered timely and in compliance with agency guidelines.

Requirements

Ability to supervise staff with daily work tasks.
Excellent oral, written and interpersonal communication skills.
Proficiency with all MS Office applications (Word, Excel, PowerPoint, Outlook, etc.)
Ability to adapt quickly to other information systems.
Ability to work as part of a team and/or independently.
Extremely detail oriented with strong organizational, analytical, and problem-solving skills
Ability to multitask and prioritize in a fast and stressful environment.
Professional, courteous, friendly demeanor and excellent phone etiquette.
High school diploma or equivalent required.
Minimum of 3-5 years mortgage experience, preferably with auditing background or testing familiarity.

Nice To Haves

knowledge of Encompass Loan Origination System (LOS) is a plus.

Responsibilities

While supervising the daily performance of the QC Auditors, help identify items that may result in the inability to sell a loan on the secondary market.
Communicate effectively and partner with operations staff to address unresolved items.
Act as the first level of escalation for quality matters, working directly with team members and business lines to resolve matters.
Escalate complex or critical items to the appropriate stakeholders.
Ensure the loan pipeline is managed within set priority guidelines and staff are current on all incoming assignments.
Perform audits on residential mortgage loan files and document imaging to a paperless system.
Work with the QC Manager to help clear findings for pre-funding and post-closing audits in preparation for delivering final reports in compliance with agency guidelines.
Assist in the preparation of monthly pre-funding and post-closing reports.
Send out reverifications as needed for post-closing audits.
Track progress to ensure that they are received or resubmitted timely, recording all activity as needed.
Maintain delivery of manager monthly QC reports documentation by opening jobs in the central project management system ensuring final copies of reports and communications to management are included.
Stay current on all agencies, state, and federal guidelines, and participate in on-going training as the mortgage industry evolves.
Educate staff and related business line on agency guideline changes, as applicable.
Demonstrate behaviors consistent with the Company's mission, vision, and values in all interactions with customers, co-workers, and vendors.
Regular, reliable and predictable onsite attendance is an essential function of this role.
Other projects, as assigned.

Benefits

MSF offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Life and AD&D coverage, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

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