Quality Consultant (Right of Way), Austin Transportation & Public Works

City of Austin•Austin, TX

26d•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security : Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth : Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. About Us! Austin Transportation and Public Works (ATPW) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment. Job Description: Purpose: Under general supervision serves as a subject matter expert related to continual improvement activities which includes quality assurance, process improvement and risk mitigation activities within the organization. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Supports projects related to the development of improvement of organizational programs, processes, and systems. Uses quality assurance methodologies to assist with current state analysis assessments. Conducts continuous improvement projects for business units within the organization. Supports risk mitigation evaluations to improve organizational performance. Conducts assessments of organizational systems and processes. Supports project teams and organizational change efforts. Conducts continual improvement training. Supports the organizations quality center of excellence. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Notes to Candidate: The Right of Way Management Division with Austin Transportation and Public Works is seeking a dedicated and experienced Quality Consultant to join our team. This role offers the opportunity to make a significant impact by ensuring the accuracy, integrity, and efficiency of our data and business processes, as well as supporting the technical proficiency of our team members. This position also contributes to the growth and improvement of our core business functions by meticulously documenting and tracking technical issues and process changes. Division functions include right of way permitting, inspection, enforcement, traffic control plan review, utility coordination, and project coordination. The ideal candidate is a focused, independent worker who takes initiative, possesses strong analytical and communication skills, is passionate about ensuring data and process integrity and supporting team development, and has a trouble-shooter mindset.

Requirements

Knowledge of process improvement methodologies.
Knowledge of performance measure development analysis.
Knowledge of applicable City of Austin, State, and Federal statutes, ordinances, and codes.
Knowledge of City practices, policies, and procedures.
Skill in communication in a variety of formats including print, oral and formal presentations.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain working relationships with other City employees and the public.
Ability to look at situations systematically.
Ability to work independently.
Ability to understand, interpret, and apply detailed and complex information.
Ability to implement recommendations.
Ability to identify and analyze system faults.
Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) of experience related to the job.
Lean Six Sigma Green or Black Belt certification may substitute for two (2) years of experience.

Nice To Haves

Experience in organizing and tracking data reports.
Advanced skill in researching and resolving data and process issues.
Expertise in delivering timely, thorough, and constructive feedback and guidance.
Experience in identifying and documenting technical requirements.
Experience managing IT projects and application support and development.
Experience with development, planning, and/or engineering.
Experience using the City of Austin’s AMANDA system.

Responsibilities

Supports projects related to the development of improvement of organizational programs, processes, and systems.
Uses quality assurance methodologies to assist with current state analysis assessments.
Conducts continuous improvement projects for business units within the organization.
Supports risk mitigation evaluations to improve organizational performance.
Conducts assessments of organizational systems and processes.
Supports project teams and organizational change efforts.
Conducts continual improvement training.
Supports the organizations quality center of excellence.
May provide leadership, work assignments, evaluation, training, and guidance to others.