Quality & Compliance Manager

CBRE•Atlanta, GA

47d•Onsite

About The Position

As a CBRE Quality and Compliance Manager, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for our client. You will manage and support the achievement of strategic goals and objectives for the client, and develop analysis tools/models and reporting for category to support strategic category and account goals. As the Client Care Partner, you will manage the escalation process for the category to include participation in daily on call supervisor rotation; field escalations from other categories as required This position will be onsite four days a week, or as required.

Requirements

Bachelor's Degree preferred with 3-5 years of relevant experience and management. In lieu of a degree, a combination of experience and education will be considered. Must have an appropriate license and/or certification where required by law.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
In-depth knowledge of Microsoft Office products. Knowledge of Service Channel is preferred, or other CMMS experience.
Extensive organizational skills with a strong inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Nice To Haves

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Responsibilities

Oversee client service program for specific category. Point of contact for all escalations for the category. Be present in Building Services; represent CBRE at Environment category meetings and QBRs
Represent CBRE at the Tuesday HVAC meeting and participate in regular check in meetings with category managers and account teams to receive feedback.
Collaborate with team members and the client to develop operational strategies. Oversee efforts to implement and maintain processes to support the operational strategies. Oversee development and implementation of MOPs relevant to Environment category
Partner with account business intelligence team. Develop models to support strategic category goals, defined deliverables, and KPIs. Models and operations visualizations similar to the MPAT
Prepare category reports as required. Distribute reports as defined by the client for the specific category. Prepare Aged, Redirected, Excessive/Recurring WO reporting
Impact the achievement of client and account objectives across multi-discipline teams.
Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and account objectives. Have the technical knowledge/background to represent the account in the Environment category
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
Identify and solve technical and operational problems of complexity.
Understand and recognize the broader impact across the account.