Quality & Compliance Manager

EMCOR Facilities Services•Cincinnati, OH

21h

About The Position

Assumes the overall responsibility for the quality and compliance management of the client account portfolio. The Quality & Compliance Manager is responsible for working with the EMCOR departments, account teams and suppliers to ensure work orders are managed within the established KPI’s and insuring compliance with Service Provider Social Compliance Standards (SSCS) and local laws. The Quality and Compliance Manager will insure any audits conducted by a third party, Customer, or internal auditors meet the requirements of the audit. Audits could include a social compliance audit including but not limited to SMETA 4 pillar or SA8000 (SAI) audit. The Quality & Compliance Manager is responsible for managing supplier cost and delivery to all sites. Develop strategies to improve overall reliability and safety of facility. Plan and execution of audits, routine maintenance and improvement projects for facility and equipment. The Quality & Compliance Manager will partner with the client team to work together to manage the properties, budget, and Customer experience. Additionally, their responsibilities include: ensuring consistency and high performance of services; developing and implementing quality control processes and standards to meet all audits to include regularly auditing site performance and working to address issues. Occasional Air Travel is required to perform these duties. Unwillingness to travel via Air will disqualify candidate.

Requirements

Bachelors’ Degree or equivalent combination of education and experience. Must be 21 years old or older
Minimum of 7-10 years of experience in facilities management.
OSHA 10 hour and/or 30 Hour card.
Ability to read and comprehend and develop/document instructions including, but not limited to, safety policies and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information in individual and small group situations.
Requires use of MS Project, Word and Excel.
Experience with Enterprise Software and CMMS required.

Nice To Haves

BOMA, IFMA, LEED Certifications a plus.

Responsibilities

Develop an auditing process and establish QBR schedule with account Procurement Specialist for our key vendors to hold them accountable to meeting our customer’s expectations.
Establish quarterly business reviews with our key vendors (top 5-10 vendors) to develop a strong relationship and partnership.
Build and develop the EMCOR culture.
Assist Finance Manager and Regional Managers on all financials; including, but not limited to, monthly billing statements, expense forms, purchase orders, capital forecasting and budget.
Work with AP on process improvements with vendors
Work with Continuous Improvement & Reliability team to develop more efficient processes and procedures for site personnel.
Key contributor in training on CMMS system and CMMS system development.
Utilize six sigma training as a tool to improve processes and procedures.
Own the centralized Fire Extinguisher/system software and insure proper utilization and training across all sites.
Investigate, develop and implement projects, processes or activities to reduce or contain costs, increase quality levels and meet standards.
Utilize technical competency, relevant work experience and comprehensive / diverse facilities knowledge to generate creative solutions
Foster a positive work environment with associates and customer.
For associates, train, mentor, manage the review process and engage in associate development.
For customer, develop and maintain a positive relationship that supports open dialogue.
Promote commitment to environmental health and safety by adhering to safety practices, investigating concerns and making recommendations.