Quality Compliance Analyst

Forward Air Services • Chicago, IL

3d • $70,000 - $80,000 • Onsite

About The Position

Forward Air is seeking a motivated individual to join our Quality team as a Quality Compliance Analyst . This role supports local terminal operations while helping ensure our customers receive a consistent, high-quality shipping experience. The position is responsible for upholding and improving established quality and compliance standards, while providing value-added support to both internal teams and customers.

Requirements

• High school diploma required; Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred, or equivalent work experience
• Strong analytical and problem-solving skills with the ability to interpret operational data, identify trends, and support root cause analysis
• 2 – 4 years demonstrated experience with SQL, Power BI, and Excel
• Demonstrated ability to manage multiple tasks, follow through on assignments, and meet established deadlines
• Proficiency in Microsoft Office applications, with the ability to analyze data and generate reports; experience with Tableau, Oracle, or similar reporting systems is a plus
• Ability to collaborate effectively with cross-functional teams and build positive working relationships across field operations
• Prior experience in logistics, transportation, inventory management, or operational environments preferred
• Strong verbal and written communication skills with the ability to clearly present findings, recommendations, and updates to operational teams
• Continuous improvement mindset with a focus on quality, operational efficiency, and compliance with company standards
• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Strong interpersonal skills: ability to build trust and rapport and effectively communicate with co-workers, employees, and customers

Responsibilities

• Develop, analyze, monitor, and distribute operational metrics and KPIs to field teams, providing trend analysis to identify performance opportunities and areas for improvement
• Investigate operational issues to determine root causes, recommend corrective actions, and partner with managers to ensure timely and effective resolution
• Collaborate with team members to resolve shipment traces and support proactive efforts to prevent lost freight and reduce claims
• Support and participate in continuous process improvement initiatives while ensuring adherence to established company quality standards
• Review existing processes, procedures, and systems to identify opportunities for improvement and operational efficiency
• Partner with operations teams to observe and evaluate workflows, helping educate and support teams to enhance performance, increase productivity, maintain safety, and ensure compliance to mitigate claims exposure
• Travel as needed to support field operations and quality initiatives
• Provide regular updates and reporting on daily activities to field leadership
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED