Quality Care Coordinator - Elm Dental

Clinica Sierra Vista•Fresno, CA

About The Position

The Quality Care Coordinator (QCC) is optimally positioned to drive desired care outcomes by conducting patient outreach and education to improve preventative screening rates and the management of chronic conditions. With consideration to Social Determinants of Health (SDOH), the Quality Care Coordinator will display compassion by connecting patients with local resources available to support their holistic health. The Quality Care Coordinator will exercise evidence-based care coordination techniques to meet the patient’s health-related needs and preferences while ensuring operational efficiency is maintained. The Quality Care Coordinator is uniquely positioned to influence the shift toward value-based performance and plays a pivotal role in connecting patients to services at Clinica Sierra Vista.

Requirements

Medical Assistant certification or program completion WITH a high school diploma or GED and 3-4 years of healthcare experience in a primary care setting
Bachelor’s degree. Exposure to healthcare preferred.
Maintain excellent internal and external customer service at all times. Maintain the highest degree of confidentiality possible when performing the functions of this department.
Possess the tact necessary to deal effectively with patients, providers, and employees, while maintaining confidentiality.
Must be able to work independently, multitask, and handle a high volume of work.
Must be reliable with attendance.
Must be highly organized and detail oriented.
Must adhere to Clinica Sierra Vista's employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Nice To Haves

Knowledge of or experience with HEDIS and UDS preferred
Basic Life Support from American Heart Association preferred
Spanish speaking highly preferred.

Responsibilities

Conduct patient outreach and education via telephone, text, and patient portal regarding initial health assessment, continuity of care, linkage to care, chronic condition management, etc.
Coordinate PCP assignment by applying Four-Cut Method.
Connect patients to health services according to their clinical needs and organizational quality standards.
Screen patients for SDOH (Social Determinants of health) during outreach.
Provide patients community resources as appropriate, or resources from their health plans.
Participate in PDSA’s and quality improvement projects that align with CSV priorities as directed.
Report outcomes and quality monitoring results to the supervisor.
Support data collection/validation for regulatory reporting, and update internal/external reporting sites as needed