Dental Care Coordinator

Carisk Partners•Tampa, FL

1d•Hybrid

About The Position

The Dental Care Coordinator compassionately coordinates care for injured workers ensuring timely treatment, handling all inquiries including scheduling and managing appointments and issue resolution. The coordinator is responsible for ensuring treatment is managed throughout the duration of the referral.

Requirements

Ability to work well individually and in a team environment.
Ability to troubleshoot and solve problems.
Analytical ability with adept research skills.
Exceptional communication skills (written and verbal).
Must be able to multi-task, follow procedures and have active listening skills.
Bi-lingual is a plus.
Intermediate level skills in Microsoft Outlook and all MSOffice essentials.
Must be able to adhere to the company’s physical & information security standards along with training requirements.
Dental Assistant or equivalent preferred.
Experience with Dental Software Platforms is a plus.
Contact Center experience a plus.
High School Diploma or GED.

Nice To Haves

Bi-lingual
Dental Assistant or equivalent
Experience with Dental Software Platforms
Contact Center experience

Responsibilities

Ensure treatment is appropriately planned, scheduled and managed from initial evaluation through treatment completion.
Serves as primary contact for medical offices, adjusters, nurse case managers, and claimants.
Accurately enters treatment plans and sends pricing review.
Schedules appointments for approved treatment promptly.
Reviews and responds to requests from clients, providers, claimants, or management in a timely manner.
Educate provider offices on required documentation submission - chart notes, billing forms and required state specific forms.
Obtains all missing required appointment documentation from providers.
When unable to resolve an issue, will escalate to appropriate leadership/management.
Engage with management regarding potential process and system enhancement recommendations.
May be required to assist with the testing of system/process enhancements.
Other duties as assigned.

Benefits

10 Paid Company Holidays.
Paid Time Off.
Competitive Medical, Dental, and Vision Insurance.
Company Sponsored Life Insurance.
Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits.
401(k) Retirement Plan with Company Match.
ClassPass Wellness Program.
Employee Discount Program.
Flexible and Hybrid Schedule Options.
Internal Education Programs and Tuition Reimbursement Options.
Internal Advancement Opportunities.
Company-Wide Diversity and Holiday Celebrations.
Best Places to Work Award Recipient 5 years in a row!