Quality Auditor

Datamark, Inc.•San Antonio, TX

10h•$19

About The Position

The Quality Auditor is responsible for helping to maintain DATAMARK, Inc. Quality standards and policies as per the Project requirements and client expectations. Understand the PLI metrics for Quality and understand its impact on the project. A QA is expected to be proactive and take initiatives to add value to maintain and improve process quality from time to time.

Requirements

High School or equivalent.
At least 1 year in the project as a biller with a proven performance track record
At least 1 year in a Quality Auditor position, or similar position
Has completed at least 12 months with DATAMARK
Has completed at least 6 months in the current Process
No Client Escalations in the last 6 months
No behavioral, non-performance, non-adherence to the organization’s policies was reported in the last 6 months
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection);
The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Responsibilities

Understands the process in detail
Learns the Quality standards laid down by the clients/Customer
Learns the audit pattern and meets the daily audit targets
Delivers timely feedback to associates and assists them in improving their quality performance
Updates self on every new process changes and provides timely updates to associates
Analyzes team performance on quality and have action plans ready for execution