Quality Assurance & Training Specialist Business Insurance
About The Position
Quality Assurance & Training Specialist Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Quality Assurance & Training Specialist at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Quality Assurance & Training Specialist on the Business Insurance team, you’ll serve as a consultant, educator, and facilitator focused on agency management systems and workflow development. You’ll lead efforts to optimize people, processes, and technology resources to enhance client service, financial performance, and risk management. Your role includes auditing policies and procedures, communicating audit results, developing workflows, coordinating training programs, and maintaining training materials and quality assurance documentation.
Requirements
- High school diploma or GED required; Bachelor’s degree or similar work experience preferred
- Strong knowledge of insurance industry practices and agency operations
- Ability to read and interpret documents such as renewal applications and procedures manuals
- Excellent communication skills to engage with managers, clients, and colleagues professionally
- Ability to apply technical knowledge with minimal guidance and handle multiple priorities in a fast-paced environment
- Detail oriented with a strong focus on accuracy
- Strong organizational skills and ability to meet deadlines consistently
- Proficient with Microsoft Word, Excel, Outlook, and PowerPoint, including advanced functions like Vlookup, Macros, and Pivot tables
- Experience with industry-specific software (EPIC) preferred
Nice To Haves
- Experience in quality assurance or training roles within insurance or related industries
- Ability to advocate for change and promote adoption effectively
Responsibilities
- Serve as a consultant, educator, and facilitator focused on agency management systems and workflow development
- Lead efforts to optimize people, processes, and technology resources to enhance client service, financial performance, and risk management
- Auditing policies and procedures
- Communicating audit results
- Developing workflows
- Coordinating training programs
- Maintaining training materials and quality assurance documentation
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
