Quality Assurance Technician

Vista Del Mar • Los Angeles, CA

6d • $20 - $24

About The Position

The Quality Assurance Technician provides staff support to the Quality Assurance Residential Manager to ensure compliance with the clinical records system in a manner consistent with medical-legal, accreditation, licensing and general State/Federal regulatory standards.

Requirements

• A background of education and experience in an office setting, equivalent to graduation from High School.
• Must have excellent organizational skills and an ability work cooperatively with others.
• Have command of the English language; be able to spell correctly.
• Have knowledge of modern office methods and equipment.
• Type a minimum of 50 wpm accurately.
• Must be able to perform basic lifting, carrying and filing.

Responsibilities

• Ensures compliance of clinical records and performs a clinical records review before any Residential Programs auditor site visit, including but not limited to:
• Ensuring that all required Admission documentation is completed by the agency’s Admission department;
• Perform quarterly Audits of active client records and Progress notes (both computer and hard copy files) to ensure that contractual standards are maintained;
• Reviews monthly CFT Schedules (formerly known as TPR Schedule) completed by Administrative Assistance from STRTP and CTF.
• Monitors, sends reminders to Clinician and Clinical Case Coordinator regarding DMH documentation due monthly and reviews documentation when completed.
• Maintains closed clinical records including post-termination reviews, TIER, Cardex and archives;
• Completes audit checklists of criteria defined by the Quality Assurance Residential Manager before closing client records, and purges client records based on established destruction time frames;
• Performs post-discharge chart review and assembly (both computer and hard copy files) in preparation for closed record storage.
• Prepares statistic reports and information summaries related to clinical records review, as directed by the Quality Assurance Residential Manager.
• Performs computer data entry in TIER, Cardex, Alliance Reporting and other VDM databases;
• Tracks clinical record documentation in TIER and/or Excel;
• Provides training to Residential Program Administrative Assistants and staff regarding chart assembly and maintenance;
• Responds to requests for clinical information from VDM programs, outside agencies, health providers, and insurance companies, and prepares client record documents for release of information and third-party Payor inquiries as requested by the Quality Assurance Residential Manager;
• Maintains closed records, record retrieval, and the department’s Clinical Record Check-Out Log.
• Maintains client record security and the department’s computerized system for tracking the retention and destruction of all clinical records agency-wide;
• Prepares charts to be sent to storage, enters data in Williams Storage system and coordinates pick up of boxes.
• Assists the Quality Assurance Residential Manager with data entry and tracking of DTI and IHBS Authorizations
• Audits Special Incident Reports/Unusual Occurrence Reports for data entry accuracy and completeness according to requirements of contracts and licensing.

Benefits

• Full benefits offered (Medical, Dental, Vision)
• FSA/Dependent Care FSA and Supplemental benefits
• 403(b) – 3% Employer contribution based off annual salary
• 4 Mental Health Days
• Up to 12 Paid Holidays
• Up to 25% for Cell Phone Discounts with 3 Major Carriers (AT&T, Verizon, Sprint)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED