Quality Assurance Team Lead

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. Four Hands is looking for an innovative and experienced Quality Assurance Team Lead for our Technology team who will develop, plan, execute, and manage our test processes, strategies, and plans. The ideal individual will establish our testing standards and procedures to meet and exceed the quality standards of each project and our organization. This role will partner cross-departmentally within Four Hands to ensure QA success.

Requirements

7+ years in test management for enterprise-level, multi-system initiatives
5+ years in quality management with proven leadership and mentoring capabilities
Hands-on expertise in manual and automation testing including Playwright /Selenium and other Automation tools
Experienced in API testing (Postman, /Rest Assured) and performance testing tools
Strong experience with AI-driven testing tools and emerging AI technologies
Skilled in building and implementing automation frameworks from scratch
Solid understanding of SDLC, Agile methodologies, and test management tools (Jira, BrowserStack tools)
Experience in testing ERP (D365), CRM (Salesforce), EDI, EDW, PLM, TMS, WMS (Infios), and Web platforms
Proficient in SQL queries and database
Excellent cross-functional collaboration skills, aligning QA goals with business and technical teams
Defines and enforces specific, measurable QA KPIs to ensure consistent quality delivery

Responsibilities

Quality Systems & Process Management Establish and maintain quality and reliability testing procedures aligned with organizational standards
Continuously refine QA processes to improve efficiency and consistency
Manage departmental budgets and forecasts for testing services
Testing Strategy & Execution Define team-wide testing strategies, objectives, and measurable metrics
Lead the team in developing test cases aligned with requirements, constraints, and project goals
Plan and execute software tests by selecting appropriate testing approaches for each project
Utilize automation tools where appropriate to enhance accuracy and speed
Risk Management & Issue Resolution Proactively identify and mitigate testing risks such as defects, bottlenecks, or capacity constraints
Collaborate with Development teams to ensure clear defect reporting and timely resolution
Cross-Functional Collaboration Partner with Project Managers to allocate resources and set realistic QA timelines
Work with Developers and other stakeholders to ensure clear understanding of project requirements and test plans
Communicate testing progress, risks, and needs clearly across teams
Tools, Environment & Optimization Ensure QA testers have the tools, software, and environments they need for effective testing
Monitor project status and adjust testing processes or resource allocation as needed
Leadership and Team Management Lead and mentor a team of sales support managers to deliver results aligned with Four Hands' strategic objectives
Facilitate effective communication and collaboration among team members, encouraging idea sharing and best practices
Foster individual growth and skill enhancement through regular feedback, training sessions, and professional development opportunities
Monitor progress towards goals through regular check-ins and performance reviews, providing constructive feedback and guidance
Promote a culture of continuous improvement by encouraging team members to analyze performance outcomes, identify areas for enhancement, and propose innovative solutions.
Foster a culture of trust, teamwork, and collaboration, promoting continuous improvement and employee engagement
Other Duties Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey