Quality Assurance Supervisor

Balchem•Covington, VA

About The Position

The Quality Assurance Supervisor is a member of the site quality leadership team, responsible for ensuring that products manufactured at the site are safe, compliant with Balchem, customer, and regulatory standards, and meet quality expectations. This role provides analytical insight, site program maintenance and implementation, product and process knowledge while collaborating with Manufacturing, Product Development, Supply Chain, and Customer Service.

Requirements

Operated in an FDA regulated environment, ideally food or dietary supplement
2+ years of experience in food, supplement, or related industry.
Effective project manager that knows how to prioritize and meet deadlines
Execution of CAPA and Customer Complaint system
Bachelors degree in relevant field or other relevant work experience
Project Management & Change Management Experience
GFSI Scheme (ie SQF, BRC) Certification focused on Quality and Food Safety for Supply Chain requirement: PCQI
Ability to lift 50 lbs; required to stand, walk, sit, and reach.

Responsibilities

Execution and Maintenance Quality, Food Safety and Food Quality Programs
Partners with the site food quality and food safety teams to actively apply living Food Safety, Food Quality plans and the prerequisite programs
Utilizes operational excellence processes as a platform to drive priorities and change
Helps maintain site in audit ready state
Prioritizing Compliance, KPIs, Operational Excellence: Responsible for performance and KPIs through auditing, execution, follow-ups.
Demonstrates ability to prioritize and bring visibility to non-conformances and key drivers impacting KPIs, assign actions to contain, correct, prevent.
Drive root cause analysis on CAPA investigations; ensuring preventive actions are recorded and implemented.
Identify operational excellence opportunities and proactively execute on initiatives
Contribute to quality commercialization reviews, including specification reviews
Talent Management and Development for Quality, and Food Safety Teams
Provides technical expertise and is accountable for a high functioning quality team
Demonstrates commitment to Food Safety and Quality Culture at the site
Engages with cross-functional partners at the site to drive operational excellence
Partners with cross functional groups to ensure structured onboarding is implemented cross functionally at site
Ensures ongoing training is structured to drive success
Escalated Issue Management
Responsible for ensuring food safety and quality, and or customer issues are escalated for visibility and for resources, to reduce overall risk at the site and avoid value-add losses
Establishes a Culture of Quality and Systems
Drives the adoption of systems tools and skill development within the function, as well as across the broader site teams
Uses tools to drive Quality Culture initiatives at the site
Partnership with site leaders and cross functional partners for goal setting, decision-making alignment, and training and development needs
Supports Supply Chain, Learning and Development, and Commercialization functions as needed
Other duties as assigned
Responsible for development and performance of the site quality team
Builds strong cross functional relationships and demonstrates ability to effectively influence site strategy & execution
Develops a culture that drives quality improvements and efficiently interfaces with operational excellence processes
Deliver and keep current training programs focused on food safety and quality
Communicate effectively with internal and external customers
Timely escalation and communication of food safety, quality, financial issues\
Effectively cascade goals using tools such as SMART goals and align with teams on standard work
Motivates and builds team strength
Responsible for the effective application of site Product Safety, Product Quality and prerequisite systems.
Ensure these systems effectively interface with change control and commercialization processes.
Strong ability to root cause issues and prevent recurrence via persistent pursuit of higher hierarchical levels of control than administrative, including but not limited to formula, engineering, and elimination strategies
Responsible for applying an effective internal audit program and that corrective actions are completed
Brings visibility to, and acts on, priorities that have largest positive impact on key performance indicators and metrics including but not limited to; Inspection/Compliance performance, First Pass Quality, Complaints, Disposals, Inventory Health, Customer Responsiveness, CAPA closure and effectiveness, systems performance, environmental & sanitation performance
Ensures that response to customers, inspectors and auditors are professional, timely, and in scope
Collaborates with R&D, Production, and commercial teams in the development and preparation for production of new Products, Processes, and Equipment to support new product/customer launches.
Ensuring the process quantifies the probability of success and clearly communicates the risks and proposed mitigations as an outcome of first-time makes
Interface with operational excellence programs to maximize effectiveness
Leads preparation for customer visits and external audits
Ability to become site power user for ERP & LIMS systems